Citi Cards (Home Depot and Shell) FDP-102
My Home Depot and Shell (both Citi) stop updating every few days with error code FDP-102. I just tried reconnecting Home Depot, and it zeroed the account out and removed transactions.
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@damnedxer, thanks for posting to the Community!
FDP-102 errors indicate that the bank is temporarily throttling or blocking connection traffic, and they typically clear up on their own within 24-48 hours. However, reconnecting an account should never remove transactions. Did you try signing out and back into Quicken Simplifi to see if the missing transactions re-appear? Also, can you provide more insight on the missing transactions, please? Was it specific transactions, a certain date range, or is the register now completely empty?
For the 102 error, you can follow these steps to establish a completely fresh connection with the bank to see if that helps moving forward, however, I'd also recommend updating your Citi Card accounts outside of peak hours to avoid throttling:
- Make the accounts manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
Please let us know so we can best assist!
-Coach Natalie
-Coach Natalie
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The register is completely empty now. Thank you for the response. I will try what you are recommending.
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Your solution fixed the problem. Thank you!
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