My FNBO Direct account won't connect - FDP-106 error (edited)

srings

Anyone else have this issue? I have tried waiting for it to reconnect on its own. I have tried disconnecting and then reconnecting the account. Have have tried adding the account over again. Nothing works. Thanks in advance for the help.

p.s. All login information is correct and up-to-date.

Coach Kristina

Hello @srings,

To assist with this issue, I checked on our end and can see an error code FDP-106 (account not found) when you're trying to reconnect your account. So that we can further investigate this issue, please provide the following information:

• The name of the account, as it appears in Quicken Simplifi.
• The name of the account, as it appears on the bank's website.
• What type of account are you attempting to connect?
• Has there been any changes made to the bank's website or the sign-in process recently?
• Has there been any activity in the account in the last 90 days?
• A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

If you are not comfortable providing the information in this discussion, you are welcome to send the information via DM.

I look forward to your response!

davidsonj

I have had the same problem for the last week or so. They recently made some changes to their website. When making some selections on the new website (like managing alerts), it gives the message "More enhancements coming soon. We're still working on this feature, so we'll take you back to our old site." You are then redirected to the old FNBO website.

Chris RZ

I am facing the same issue, since FNBO updated their website my accounts have not been able to sync. Any ETA from Simplifi on when this will be fixed?

Coach Jon

Hello @davidsonj and @Chris RZ,

Thanks for reaching out! To better assist us, can you also provide the information @Coach Kristina requested above?

https://community.simplifimoney.com/discussion/comment/41195#Comment_41195

Thanks,

Coach Jon

tjc57

Coach Jon, I am seeing the same issue with FNBO. This issue only started in September as OP shared, there was no issue prior.

I am having trouble performing DM, it seems the chat is locked when it’s outside 5AM-5PM Pacific time. Can you please send me an initial DM & I can share the details?

Coach Jon

Hello @tjc57,

Thanks for reaching out! To better clarify your situation, is this FDP-106 error occurring on an existing account in Quicken Simplifi, or are you trying to add a new account to Quicken Simplifi?

If it is the former, please try making the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

Thanks,

Coach Jon

tjc57

Hi Coach Jon, unfortunately the connection is not successful. I am getting this error when I try adding the account.

Coach Jon

Thanks @tjc57,

Let's have you go ahead and provide the information @Coach Kristina requested previously:

https://community.simplifimoney.com/discussion/comment/41195#Comment_41195

Let us know when that information has been sent over, thank you!

-Coach Jon

tjc57

Hi Jon, I sent a DM to Kristina. Thanks.

Coach Jon

Hello @tjc57,

You may feel free to DM me if you prefer. This way, we could get working on this issue straight away!

Let us know,

Coach Jon

tjc57

Hi Jon, I just sent you a DM.

Chris RZ

Hi Coach Jon, Here's the information requested. Let me know if you need anything else.

• The name of the account, as it appears in Quicken Simplifi.
  • Car Goal, Home Goal, Machu Picchu Peru, Wedding Goal
• The name of the account, as it appears on the bank's website.
  • Buy a Car, Buy a Home, Machu Picchu Peru, Wedding
• What type of account are you attempting to connect?
  • All are savings accounts
• Has there been any changes made to the bank's website or the sign-in process recently?
  • Yes fnbodirect.com updated their site interface around September ~10th, 2024.
• Has there been any activity in the account in the last 90 days?
  • Yes, I make monthly transfers and they have not shown up.
• A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must betaken from a web browser and not a mobile browser).

jp2

My FNBO Direct accounts also stopped syncing 10-Sep. As others have said, this is because FNBO Direct changed their web UI. No amount of disconnecting/reconnecting or manual/re-add/re-link will fix this. Simplifi needs to update their scraper.

Coach Jon

Hello everyone,

We are aware of this issue, and we do have an alert up in the community for you to follow for updates! We will be sure to post there when we receive more information on the status of the issue.

https://community.simplifimoney.com/discussion/10324/new-9-30-24-fnbo-direct-returns-a-106-error

Thanks,

Coach Jon

tjc57

Hi, I just wanted to share that it looks like my account is now refreshing after re-adding the account.