T Rowe Price - FDP-176 Error
My T Rowe Price connection was working fine (just like my Amex, etc.) and it stopped working about a week ago. I've tried all of the usual recommendations: tried at odd hours of the day and night (off-peak), making the account manual, and trying to re-establish a connection, and confirming that my credentials allow me to log in to the TRowe website. But after many attempts, I still can't connect.
This is now the second account to stop working, the first being my Amex account. Each day, I log into Simplifi and hold my breath, waiting for what will inevitably be another break in a connection with one of my banks. I mean, I want to get my accounts back, but is there a bigger issue here that keeps breaking connections to banks?
And I'm betting that the response will be to try all of the things I've tried before (believe me, I've become an expert in trying to resolve synching issues with Simplifi), or saying that it will be "escalated."
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Oh, and by the way, I left a similar question nearly two weeks ago on the Community Board regarding similar Amex issues (as did many others who had the same problem), and it still is an open issue.
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Hello @lwyman,
Thanks for reaching out! I am sorry to hear about your recent trouble with Quicken Simplifi. When a user receives error code FDP-176 when trying to connect their account(s) to Quicken Simplifi, this indicates that there is a scripting error when trying to connect their accounts or that no valid accounts are found using that bank.
To better assist us can you provide the following information:
- The name of the account, as it appears in Quicken Simplifi.
- The name of the account, as it appears on the bank's website.
- What type of account are you attempting to connect?
- Has there been any changes made to the bank's website or the sign-in process recently?
- Has there been any activity in the account in the last 90 days?
- What is the exact URL you see after signing into the bank’s website?
- A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
Thanks,
Coach Jon
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Jon - I will provide the information you requested, but what is frustrating is that this all worked perfectly a week ago, and nothing has changed from the time that this worked - and it worked for months. And I just saw that someone else has left a message on the Board that you're asking the exact same questions of.
From past experience, this is a lot of work, and it doesn't yield results (corrections), but I will spend the time troubleshooting just to get (hopefully) back to square one.
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Jon - here are the answers to your questions -
- The name of the account, as it appears in Quicken Simplifi. TRowe
- The name of the account, as it appears on the bank's website. T.RowePrice
- What type of account are you attempting to connect? Retirement Acount
- Has there been any changes made to the bank's website or the sign-in process recently? None
- Has there been any activity in the account in the last 90 days? Yes
- What is the exact URL you see after signing into the bank’s website? https://www.troweprice.com/workplace/en/participant/home.html#Savings.RetirementProgress
- A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
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Hello @lwyman,
Thanks for the information. We are aware of this issue with T. Rowe Price and have a community alert up for the issue that you can follow for updates here:
We will be sure to post status updates there as we receive new information going forward. Thanks for your patience!
-Coach Jon
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Coach Jon - Thanks for noting that you now see the problem, but think it’s important to the Community, that once the problem is corrected, to understand what the problem really was. Was it caused by changes or problems on Simplifi’s end or the banks’?
It’s difficult for your users to feel like they can’t trust the underlying infrastructure of the app.
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