Space Coast CU FDP-103 error (edited)
I am trying to connect my Space Coast CU account and receive this error. I saw that there was another discussion with this same issue that was closed as resolved last week but this still does not work for me. I continue to receive the same error.
Thank you
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@arios01, thanks for reaching out to the Community!
When viewing your connection attempts from our end, I was able to confirm the FDP-103 error with Space Coast CU, which indiciates that invalid credentials are being used. To troubleshoot this error, please thoroughly follow these steps:
- Verify the bank selected is the correct instance – You may see several different instances of your bank; check to see if you’re using the correct one.
- Verify that your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
- Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
- Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
- Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.
Let us know how it goes!
-Coach Natalie
-Coach Natalie
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HI!,
I attempted all of these suggestions, including updating my credentials and I still am receiving the same error: FDP-103
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Hi, I contacted SCCU and they noted that applications such as Quicken, PLAID, etc are not compatible with their SCCU Plus accounts. The SCCU plus is a new banking platform that they are forcing everyone to upgrade to. However, upgrading breaks compatibility with Quicken. I was told today that SCCU plans to fix this by October 15th, 2024.
We shall see what happens.
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@arios01, thanks for the update!
If the issue is still occurring after the 15th, please let us know so we can submit an escalation for you. Fingers crossed that it's working by then, though!
-Coach Natalie
-Coach Natalie
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Update: SCCU is still working on this issue. They were not able to get this fixed yet and they are not providing an updated timeline for resolution as of now. Unfortunately, there does not appear to be any works arounds.
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@arios01, thanks for the update!
When viewing your latest connection attempts from our end, I see a new message that says "Update Credentials". Can you sign into Space Coast's website and update your password again, making sure to avoid the forbidden special characters, and then give it another try, please?
Let us know how things go!
-Coach Natalie
-Coach Natalie
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Hi Natalie,
I tried updating my password but still no luck. I should note that one of the changes SCCU introduced in the SCCUPlus platform is multi-facor authentication. Since upgrading to SCCU Plus I now receive a challenge message with a unique number when loging in to the website. Then, I have to select the unique number in my mobile app to confirm the multi-factor challenge. However, I never see the number prompt on my mobile app when trying to connect with Simplifi.
Bottom line, no luck yet.
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@arios01, thanks for giving that a try!
I no longer see the "Update Credentials" message, so that part must have at least gone through. We can escalate the FDP-103 error from our end after the following data has been provided:
- The name of the account, as it appears on the bank's website.
- What is the exact URL you use to log in to your account on the bank's website?
- What type of account(s) are you attempting to connect in Quicken Simplifi?
- A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
- The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.
Feel free to DM this information to me for privacy. And please also submit your logs via the 'Send Feedback' option:
- Log into the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
-Coach Natalie
-Coach Natalie
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Hi Natalie,
I have sent the requested information via DM.
Thank you again for your help!
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@arios01, thank you!
I got the escalation submitted and will post back with updates.
-Coach Natalie
EWC-11340081
-Coach Natalie
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@arios01, we heard back from our service provider and they are aware of this issue and they're working with Space Coast CU to fix it. We created an Alert here in the Community that you and other users can follow for updates moving forward:
Thank you!
-Coach Natalie
-Coach Natalie
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I was looking for this same info. I was so excited to find this Quicken Simplifi for keeping track of our budget after the Mint app we used for years went away. However with the majority of all banking being with SCCU, it is a pointless expense until it links again. I've bookmarked the alert and hope they are able to work with you to fix this soon. Thank you!
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Hello - I no longer receive the FDP-103 error. However, when I try to add my accounts, I receive a message indicating that I've already added all my accounts. That is simply not the case. Please help.
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Hello @jffricano,
To troubleshoot this issue, in your Quicken Simplifi, please select Settings, then Accounts, and check to see if the accounts show as Manual accounts or if they are showing under Space Coast CU.
If they are showing under Space Coast CU, then Quicken Simplifi may think they're still connected, which would cause it to show you that error. If that is what's happening, then please make the accounts manual, then try adding/linking them again. To make an account manual, please follow the steps in this article:
To add/link an account, please follow the steps in this article:
If the accounts are already showing as manual accounts and you're getting that error, then please answer these questions:
- Has there been any activity in the account in the last 90 days?
- Is the account considered an external account (i.e. are you redirected to a different website when selecting the account on the bank's website)? If so, what URL are you redirected to?
- Is the account a subtype of a different account?
- Has the bank made any recent changes to its website or sign-in process?
- Are you the owner of the account?
I hope this helps!
-Coach Kristina
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