Why is there a nonexistent pending transaction?

kscooley
kscooley Member ✭✭✭
edited December 3 in Troubleshooting

For some reason, Simplifi is telling me that there is a pending transaction for $119.16 in the upper right corner (where you hover over Balance with Pending.)

There is NO pending transaction showing in the Simplifi account and there is no pending transaction on the actual credit card account.

The amount in question was a purchase and then return - both cleared when I go to the CC website.

I've clicked on refresh numerous times, but it's still showing the discrepancy.

Is this is "wait and see" situation? I can't figure out why Simplifi is doing this for this particular account, yet my other Chase CC accounts are fine, both with and without pending transactions.

Any ideas? Thanks!

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Comments

  • kscooley
    kscooley Member ✭✭✭

    It finally updated today, but I'm still left wondering why it happened.

  • SRC54
    SRC54 Member ✭✭✭✭

    @kscooley Well, this has been happening to one of my accounts for past two weeks, but it fixes with the next update (4 hours later). It has been reported. It might or might not be the same issue. In my case, the phantom pending transactions are the ones that were just cleared.

    Keep an eye on it and keep reporting what you find!

    Steve
    Quicken Simplifi (Safari & iOS) Since 2021
    Quicken Classic (MacOS) Since 2009
    Microsoft Money (Windows) 1991-2009
    Dollars & Cents (DOS) 1987-1991

  • kscooley
    kscooley Member ✭✭✭

    So it's not just me. :) At lease the issue isn't sticking around after it does an update/refresh.

  • EL1234
    EL1234 Member ✭✭✭✭

    I've been having this on and off over the last few weeks with my chase bank account. Seems to be an ongoing issue.

This discussion has been closed.