AMEX HYSA zero balance

quickdave
quickdave Member
edited November 6 in Adding and Updating Accounts

Hi. I have both an Amex Delta card and a new HYSA account. In Simplifi, had no trouble connecting on 11/4/2024 and selecting the new HYSA account to add. Simplifi added the account and the first deposit transaction. However Simplifi shows ZERO balance. I have tried so many ways to change how I add the account or enter balance adjustment transactions and have no luck.

To repeat - I had no trouble with adding the account, I have trouble showing a balance.

Neither Simplifi nor Amex are new products.

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @quickdave,

    Thanks for reaching out! Sorry to hear about your recent trouble with your AMEX HYSA account. To better help us understand your situation, can you let us know what instance you are using to connect to your account in Quicken Simplifi? And have you tried any other available American Express instances to see if they possibly work?

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    One thing you might also do is to try Resetting your Account Connection, to see if the balance comes through after a reset. Let us know if that works!

    -Coach Jon

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