Unable to connect to Allstate Biller (edited)

TheReal702

I have 3 separate Allstate Insurance policies that I pay monthly.

Auto, Motorcycle, and a landlord policy on a rental house.

I am trying to use the connect biller feature but it won't connect. Allstate populates when a search is initiated, I select it, sign in, then a screen that says we're working on linking Allstate.

Does this mean it's not available yet, or was an error detected?

Coach Jon

Hello @TheReal702,

Thanks for reaching out! From our side, I can see that your Allstate account needs you to update some details. Some of the login details you provided may not be correct. Have you verified that the credentials you provided are correct on the biller's website?

I would suggest to go to the online biller's webpage and try signing in using the same credentials.

• If you are using a password manager, try to manually type your credentials. If they work, then copy and paste the same credentials in Quicken Simplifi.

Let us know how that goes!

-Coach Jon

TheReal702

Thank you @Coach Jon

I successfully logged into my Allstate account to verify I am using the correct username & password, then tried again to connect with Simplify using the same username & password. I was not successful. Still can't connect.

Coach Jon

Hello @TheReal702,

Thanks for the reply! From our side, I do see the "We're working on linking Allstate. We'll let you know if we need anything else" message for this biller. For clarification, have you ever had this biller connected in Quicken Simplifi?

Thank you,

Coach Jon

TheReal702

No @Coach Jon, I have not.

Coach Jon

Hello @TheReal702,

Thanks for the information. I have gone ahead and reported this to our Biller Service Provider to see what they say. I'll let you know when I hear back, but you may also receive an email from our internal team at Quicken who handles these types of cases. I will be sure to follow up here once I receive a status update on the issue.

Thank you for your patience!

-Coach Jon

TheReal702

I appreciate you @Coach Jon, thanks for looking into this.

Coach Jon

Hello @TheReal702,

I am following up with an update on this issue for you. We heard back from our Biller service provider and they are aware of the issue with Allstate, and since it's not a largely used Biller, it's not within their current scope to fix it. We do apologize for the inconvenience this may cause for this Biller in Quicken Simplifi.

Thanks,

Coach Jon

TheReal702

No worries @Coach Jon, thank you!