CapitalOne connection not available?

Jonathan4528

Accounts page reports the CapitalOne connection needs reauthentication, but clicking the button leads to a message saying the financial institution is not available This issue has been present for the last few days.

SRC54

I haven't had any problem with Capital One checking and savings accounts. My suggestion is to try it again, and if it is still not working to make the account manual and then add a new account with Capital One to see if that works; if so, just be sure to link the new account to the manual account so you don't end up with two accounts.

@Jonathan4528

https://help.simplifimoney.com/en/articles/4959544-how-to-link-accounts

RobWilk

I haven’t had an error, but I know some users are on intuit connectors and others on plaid or fincity,, it varies by account so maybe your account is on a different connector

Jonathan4528

https://community.simplifimoney.com/discussion/comment/43116#Comment_43116

Sorry but this information isn’t helpful.

Jonathan4528

@SRC54 I went through the process you suggested and was able to reconnect. Hopefully this doesn’t happen too often.

Jonathan4528

Same issue happened with an American Express account today. Seems there’s an issue when needing to reconnect an account.

Coach Jon

Hello @Jonathan4528,

Thank you for following up. I would suggest creating a new post for the issue with American Express since it would be a new issue at this point that we can help troubleshoot. We want to keep threads on topic based on the original post.

Thanks,

Coach Jon

DannyB

@Jonathan4528

My Capital One connection has been stable also. I have found that in the instances when a connection needs attention, using the Incognito or InPrivate mode works best. Another thing to consider if you have continued stability issues is to go to your bank's website, log in, find where your bank keeps track of your connections to outside apps and remove the Quicken connection. Then start fresh in QS.

UrsulaA

https://community.simplifimoney.com/discussion/comment/43475#Comment_43475

I agree with @DannyB . I just got a new Capital One credit card and had to reset the connection for the new account to appear in Simplifi. My Capital One connection works well.

climbermom

I've been having the same issue as OP since ~Nov 7. Tried SRC54's suggestion of making the existing accounts manual and adding Capital One accounts again, but ran into the same problem (though error message is slightly different on the web browser from what appears in mobile app). Tried contacting Quicken for help through the online chatbot but got nowhere.

CapOne error.png

climbermom

I also tried suggestion to "go to your bank's website, log in, find where your bank keeps track of your connections to outside apps and remove the Quicken connection. Then start fresh in QS." still not working :(

Coach Kristina

Hello @climbermom,

Are you still seeing the same error message that you saw earlier today? If so, there are a couple possible causes:

1. It could be a temporary issue on Capital One's end.
   1. If that is what's causing it, then it should resolve on it's own, usually within 24 hours.
2. It could be an issue with your browser or a browser extension blocking communication between Capital One and Quicken Simplifi.
   1. To check for this issue, try pausing your browser extensions and test to see if that makes any difference.
   2. If the issue still persists, try temporarily setting a different browser as your default browser. Please avoid using Brave or DuckDuckGo when authorizing with Capital One, since those browsers are known to cause issues.

I hope this helps!

RobWilk

@climbermom Looks like this new alert applies to your specific error:

https://community.simplifimoney.com/discussion/10704/new-11-18-24-capital-one-were-sorry-we-hit-a-snag