TreasuryDirect converted bonds incorrect balance

trewbux

I’m having an issue with the balance shown in my linked TreasuryDirect account. I have bond holdings that were converted from paper bonds to digital holdings in TreasuryDirect. The way they appear on my TD homepage is through a link to “My Converted Bonds” which shows a balance equal to the purchase price of the bonds (not the current value with accrued interest). To see the current value I have to click through two more pages to see “Current Holdings” which shows the current value of the bonds. Is it possible for Simplifi to scrape this data and show the correct current value of my bond holdings? Thanks!

Coach Kristina

Hello @trewbux,

To assist with this issue, please clarify. Are the converted bond balances not being downloaded into Quicken Simplifi at all, or is it downloading an incorrect balance? On TreasuryDirect's website, are converted bond balances in a separate section from the digital bonds? If they are, what is the exact URL that shows on their website when you are viewing converted bond balances?

I look forward to your response!

trewbux

Hi @Coach Kristina,

The converted bonds are showing up in Simplifi, but with the incorrect balance (it shows the purchase price, not current value). They do appear in a separate section of the TreasuryDirect website. From the home page I click “My Converted Bonds” → “SAVINGS BONDS” and then it takes me to a page where I can see the correct current value. The URL of that page is:

https://www.treasurydirect.gov/RS/RSGatewayRW?UIHandler=ch.DisplayCurrentHoldings&primary=true&processID=1731876349022&fromTabLink=true&uiFrom=misc.DisplayWelcome

Hope this helps. Thanks!

Coach Natalie

@trewbux, thanks for the reply!

Please provide the following data so we can take a look at escalating this issue from our end:

1. The name of the account, as it appears in Quicken Simplifi.
2. The balance for the account in the Accounts List in Quicken Simplifi (this is the list of all accounts and balances on the left side of the Dashboard on the Quicken Simplifi Web App, or the list of all of your accounts when you select "Accounts" from the Quicken Simplifi Mobile App).
3. The balance for the account in the Investments Portfolio in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to just this account).
4. The balance for the account as displayed on the bank's website.
5. A screenshot of the holdings for the account in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to just this account).
6. A screenshot of the holdings on the bank's website for a comparison.
7. A screenshot of the Accounts Summary page from the bank's website (the page that lists all accounts and balances - feel free to redact any private info) that has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

Please also submit your logs via the 'Send Feedback' option:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Natalie

trewbux

@Coach Natalie How can I provide this data in a private manner?

Coach Natalie

@trewbux, you can send the info via a DM to me here in the Community for privacy, and then the conversation would be brought back to this main Community thread.

Alternatively, if you'd prefer a private support experience in general, our Chat or Phone Support Teams would be happy to assist: https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

Thanks!

-Coach Natalie

Coach Natalie

@trewbux, thank you for providing the requested info! We have gotten a ticket filed for this issue and will post back with updates.

-Coach Natalie

CTP-11503