Merril Lynch account still not working

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Comments

  • rgoelmsft
    rgoelmsft Member ✭
    edited December 17

    Agreed. Unacceptable that a connection issue with a top financial institution like Merrill is not a high priority for Quicken to get fixed. I'm either going to have to dump Merrill or dump Quicken.

  • Cam_10_ATL
    Cam_10_ATL Member ✭
    edited December 17

    Yeah it's been 3 months - I actually liked the product too but I will have to let it expire at the end of the month and switch services because of the Merrill connection.

  • MarkInWA
    MarkInWA Member
    edited December 17

    I also canceled my renewal over this. I'm not going to pay a price increase when I can't connect one my main accounts for several months

  • Dblue
    Dblue Member ✭
    edited December 17

    This is just not right anymore. How is it possible that Quicken has not repaired the link to Merrill Lynch yet. [removed] I’ve had it!

  • hokieskier
    hokieskier Member

    What exactly is the issue? Is it on the Quicken side or on the ML side? What are the steps being followed? Glad to know you "are working on it" what is being done or are you feeing us a line?

  • hokieskier
    hokieskier Member
    edited December 17

    Updates pls Quicken? what are the steps you are taking?

  • howdyandrew
    howdyandrew Member

    How is it possible that this is still an issue. It's absolutely ridiculous. None of my other accounts where I link Merrill has this problem (Credit Karma, Wealthfront, etc).

  • Smile and Dance
    Smile and Dance Member ✭

    Has the support team even acknowledged this issue yet? ETA?

  • hokieskier
    hokieskier Member

    i heard they are blaming Merrill, but not sure it is. Regardless - want less lip service.

  • JSW
    JSW Member
    edited December 21

    I do not see issues in [removed] or [removed]. Seems that it's a Quicken issue. Would be great to have an update, since it's been 3 months and the suggested fixes I've received from customer service and chat have made the problem worse (disconnect and reconnect accounts, make accounts manual…)

  • RobWilk
    RobWilk Superuser ✭✭✭✭✭

    They probably use different companies that connect to the banks. In the case of Simplifi, the connection is one of something like Intuit (the original) or Plaid connectors (there may be a 3rd company too). And, we don't necessarily get to choose which one is used (or have access to all of them). My point here, though, is that Quicken uses a 3rd party for the bank connections, and can only wait for them to fix it, or switch to a different connector company for that bank.

    —
    Rob Wilkens

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