Capital one connections issues for last 5-6 days

Abmool

The Authorization does not not matter how many times you try or reset connection…please help!

RobWilk

That image you're seeing there, as can be seen from the address bar above it, is coming from the Capital One website (consent.capitalone.com). You are not the first person to report this, but I'm personally not seeing it —- I would guess this affects new authoritzations and since i'm already authorized i'm okay.

Abmool

@Robwilk - This is not a new authorization…I had authorized this account many times in 1.5 years while using Simplify…This is just random and annoyance

Coach Jon

Hello @Abmool,

Thanks for reaching out! I am not seeing an error on our side for you with Capital One. I would suggest trying to connect with a fresh new connection. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

-Coach Jon

RobWilk

Looks like there's a new alert to follow:

https://community.simplifimoney.com/discussion/10704/new-11-18-24-capital-one-were-sorry-we-hit-a-snag

Abmool

Seems like this will take time as the steps above do not seem to help yet.

Coach Jon

Hello @Abmool,

Thanks for following up. To clarify, did you mean that you followed the steps in the alert or the steps I provided? We will want you to follow the steps in the alert since it is a known issue.

Thank you,

Coach Jon

Abmool

I tried the steps in the alert

Coach Jon

Hello @Abmool,

Thank you for confirming! I am sorry those steps did not work for you. I would advise following the alert in the meantime as we will post status updates there going forward for this issue as we receive more information.

Thanks,

Coach Jon

DannyB

@Abmool

When I ran into this problem a couple of weeks ago here is what I did (for what it's worth)

• I opened my browser in InPrivate/Incognito mode.
• Logged into my CapOne account and deleted the Quicken connection. (Profile icon upper right of page > Security > Linked Apps
• Logged into QS and made my CapOne accounts manual
• Deleted CapOne for list of accounts.
• Went through the add account process for CapOne.

I know you have worked through reconnecting several times. What I'm adding here, I think, is deleting the connection from the bank side and using Incognito/InPrivate mode.

Abmool

Hi Danny - I tried the above and deleted all my accounts in QS as well used Incognito mode…nothing helps currently. Thanks though.

Abmool

Ok so I found that there seems like a limit to number of accounts within Capital One that you can connect at a single time. I had to choose only few at a time and it worked.