Human Interest connection doesn't work with 2FA (but does without)

clintval

I have the same issue as these closed unresolved issues:

https://community.simplifimoney.com/discussion/6834/human-interest-doesnt-work-unless-i-turn-off-mfa
https://community.simplifimoney.com/discussion/9391/connecting-human-interest-401k-does-not-trigger-2fa

When making the connection, Simplifi presents a dialog for inputting the 2FA code and correctly presents the last 4 digits of my phone number. Although there is a missing space in the message so it looks like:

We sent a code to the phone number ending in####

I've waited a few dozen minutes for the 2FA code to arrive via SMS and it never arrives.

There are no alternate ways to do 2FA on Human Interest.

I experience this both on mobile and on the web app.

I have turned off 2FA on Human Interest and I can refresh the connection, but turning 2FA back on again means Simplifi cannot connect to Human Interest.

Coach Jon

Hello @clintval,

Thanks for reaching out! Are you prompted to perform MFA at all in Quicken Simplifi, or do you just get a screen that asks you to enter a code you never received? If you edit the MFA phone number on the bank's website and then save it, does it then send the MFA code in Quicken Simplifi? If you are not being prompted, I would suggest going to Settings > Accounts and resetting the account. https://support.simplifi.quicken.com/en/articles/4857199-when-and-how-to-reset-your-account-connections

Let us know!

-Coach Jon