Mobile App shows biller is disconnected, but web app shows it is connected???

indy patriot
indy patriot Member
edited November 22 in Troubleshooting

So I have a bank account through Huntington National Bank. I have a checking account there and a mortgage. In the Account section, it shows my checking account as well as my mortgage just great and it connects to them and never fails. But in the biller section of quicken (simplifi), I seem to have to connect to a biller separately. Why is that? Why can't the biller section of quicken actually communicate with the account section of quicken to see that they are the same financial institution, and I only want to track a "billable account" such as the mortgage account in bills and reminders?

But beyond on that.. here is the real problem. I have the mortgage payment as a bill reminder in that same account. In the mobile app on IOS (everything up to date), that same mortgage payment reminder shows that the biller is disconnected. But when I go to my macOS laptop and connect via the webpage, it shows that the biller is connected. yet, the mobile app still shows as disconnected and constantly cannot update the total amount due nor the next due date even after the dozen or so times I have to tried to relink the biller!

Don't know if the underlying code is different or not, but these are my main issues with the Quicken mobile app as well as needing to add the same financial institution as both an account and separately as a biller. Why the two connections, and why does the web version give different information than the mobile version? aren't they accessing the same database?

On a positive note, thank for pulling info from IOS wallet so I can see my savings account, my apple card, and my apple cash in Quicken! I have waited almost a year for that since Mint shut down!

Any help or advice would be appreciated!!!

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @indy patriot,

    Thanks for reaching out! To help clarify your situation, can you provide some screenshots showing how the biller looks in both the web and mobile applications? Additionally, can you let us know what the name of the biller is in Quicken Simplifi? This information would help us to better understand what is occurring here.

    As for your question on why billers have to be connected separately from accounts, that is because they use different connection methods, in addition to not every financial institution having an associated biller. I hope this makes sense.

    Thanks,

    Coach Jon

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