Wrong URL for Ives Bank

rdenove

Savings Bank of Danbury converted to Ives Bank. You have www.ivesbank.com as the online banking URL when it should be https://secure.myvirtualbrannch.com/IvesBank/SignIn.aspx.

Coach Jon

Hello @rdenove,

Thanks for reaching out! The URL you see in Quicken Simplifi when in the Add Account flow is not necessarily the one we use when connecting to the financial institution. To better assist you, are you receiving an error when you are trying to connect using this instance?

Thank you,

Coach Jon

rdenove

yes, in my comment is the one that you need to use. the ivesbank.com url is their main site url and not the online banking login url

Coach Kristina

Thank you for your response,

The URL you provided in your initial post throws a HTTP-404 error. Is that extra "n" in branch a typographical error?

What happens when you attempt to connect to the Ives Bank connection in Quicken Simplifi? When I check on our end, it looks like you're getting a FDP-103 (invalid credentials) error. Does that match what you're seeing on your end?

If you haven't already done so, to troubleshoot the FDP-103 error, please follow these steps:

• Enable the “Show Password” option to confirm no typographical errors.
  • If they’re using a password manager, suggest they manually type it in instead, in case the one saved is outdated.
• Depending on how many times you have tried to add your accounts, you may have locked yourself out. Please verify that you can sign into the bank’s website using the exact same credentials.

Please let me know how it goes!

rdenove

My typo - it should be

https://secure.myvirtualbranch.com/IvesBank/SignIn.aspx

rdenove

I am able to login via bank website and quicken classic Make sure you remove the "." at the end of the URL (for some reason it includes it) before testing.

Coach Natalie

@rdenove, thanks for the reply!

When I click on the URL displayed for Ives Bank in Quicken Simplifi and then click "Login", I am presented with the same page as the link you shared above, so I don't think the URL is the problem. When you click on the URL in Quicken Simplifi, are you able to log in to your account on the new page that opens to the bank's website?

Since you're receiving an FDP-103 error, we would ultimately need to troubleshoot and escalate the issue from that angle. Please thoroughly follow these troubleshooting steps, and if the issue persists after doing so, we will need to gather specific data from you for the escalation:

1. Verify that your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
2. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
3. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
4. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

We look forward to your reply!

-Coach Natalie