Space Coast CU Connection Issues
I am no longer seeing the issue referenced at the link below. I now get "Care Code: FDP-102" when trying to add accounts.
Comments
-
@Travis B., thanks for reaching out!
Since we have a couple of ongoing issues with Space Coast CU, the 102 error is likely part of the same issue. However, FDP-102 errors typically indicate that the bank is blocking or throttling connection traffic, and they usually clear up within a couple of days, so please go ahead and allow some time to see how things go.
Let us know!
-Coach Natalie
-Coach Natalie
0 -
Thank you for the update.
1 -
Today I got the error message below.
Care Code: to.100
0 -
Thank you for the follow-up,
The to.100 error is usually a temporary error that indicates the connection is timing out before we can establish a connection with the financial institution. It is most likely related to the known connection issues with Space Coast CU, but if the issue persists for longer than a couple days, please let us know!
Thank you!
-Coach Kristina
0 -
I gave it a few more days and I got FDP-102 again.
0 -
Hello @Travis B.,
Thanks for the update. This is still most likely related to the known issue with Space Coast CU. To clarify, are you updating an account already in Quicken Simplifi, or trying to add a brand new account?
-Coach Jon
0 -
I am trying to add a brand new account. I switched to Quicken because I was having issue for months with another tool and have had no luck so far.
0 -
Hello @Travis B.,
Thanks for confirming! To help us troubleshoot the issue further, can you provide a screenshot showing the error you are receiving in Quicken Simplifi?
-Coach Jon
0 -
This is a screenshot.
0 -
Thank you for your reply and the screenshot,
Are you getting a multi-factor authentication prompt when you're attempting to connect the account? If so, does it seem to complete successfully, or are you encountering issues when completing the authentication?
While this is likely related to the known issue, please help us further investigate this issue by sending us logs. To do this, please follow these directions:
- Log into the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
Thank you!
-Coach Kristina
0 -
I do get the error message when completing the authentication. I also get an a message sent to me that states an unknown device is trying to get into my account after completing authentication. I just sent all the info per the directions above.
0 -
Hello @Travis B.,
Thanks for the reply. You mentioned that you received a message stating "an unknown device is trying to get into my account after completing authentication". How are you receiving that message? Is that via text or email, or is it a push notification from an application? Have you verified on the bank website if the same message is sent to you if you try to log in directly there? It may be that the bank is blocking the connection for security purposes.
-Coach Jon
0 -
I am receiving the message via text and I do get the message when I log in directly from my computer. However, I can still login directly from my computer.
0 -
Hello @Travis B.,
Thank you for confirming. I have gone ahead and escalated this issue and will be sure to follow up here with status updates as I receive new information going forward.
-Coach Jon
EWC-11449051
0 -
Hello @Travis B.,
I am following up with an update on this issue from our service provider. They have implemented a possible fix for this issue and would like you to try connecting again to verify if it is now working for you.
Thanks,
Coach Jon
0 -
I tried again and I get the same error message.
0 -
Hello @Travis B. ,
Thanks for letting us know. I will let our service provider know and post back here with further status updates for this issue.
-Coach Jon
0 -
Hello @Travis B.,
I am back with an update from our service provider! They would like you to try connecting once again to verify if the fix they implemented works for you. Let us know!
-Coach Jon
0 -
I am now able to add my accounts but get a fdp-185 error.
0 -
Hello @Travis B.,
I'm glad the original issue was resolved for you. From our side, I do see that you received an FDP-185 error earlier. I also see that your most recent connection attempt was successful. Is that correct, or are you still receiving an error?
If you are, can you please provide the following information:
- Is Quicken Simplifi asking you to complete MFA?
- Are you receiving the code?
- What method are you using (SMS, call, etc.)?
- Have you tried changing how you receive your MFA code?
-Coach Jon
0 -
- Is Quicken Simplifi asking you to complete MFA? Yes
- Are you receiving the code? Yes
- What method are you using (SMS, call, etc.)? SMS
- Have you tried changing how you receive your MFA code? No
Yes, I am still getting the FDP-185 error and my transactions stopped importing automatically. The transactions themselves are duplicated across accounts and I had to manually remove them.
0 -
Hello @Travis B.,
Thanks for the requested information. If you could provide a screenshot showing the error in the product this would be helpful for escalating this issue. I would also try connecting with a fresh connection to see if this resolves the issue. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!
-Coach Jon
0 -
There are 13 accounts for that bank, so I have no desire to manually add each one and then link them. I just tried updating twice and got the FDP-101 error each time.
0 -
Hello @Travis B.,
Thanks for the response. I can see the FDP-101 error on our side. I would still suggest trying to make the accounts manual and re-linking in this case. To verify, you could try with a single account to see if it works.
-Coach Jon
0 -
I tried to make a manual account and then re-add the account with no luck. I attempted multiple times with no luck. Is there something that my bank implemented that makes it unusable with Quicken? I am quickly going down the path of either getting ready of my bank or Quicken, since I am tired of dealing with these connection issues.
0 -
Hello @Travis B.,
We would be unsure what specifically is causing this error here in the community. However, I have escalated the issue to our service provider and will be sure to post back here with any status updates.
Thank you for your patience!
-Coach Jon
EWC - 11516737
0 -
Thank you for helping.
1 -
Hello @Travis B.,
I am back with an update from our service provider on this issue! They have implemented a fix and would like you to try connecting again to verify if the issue is resolved.
Let us know!
-Coach Jon
0 -
I just tried multiple times and got FDP-102 errors each time.
0 -
Hello @Travis B.,
Thanks for letting us know! I have reported back to the service provider and will follow up here when I have new information.
-Coach Jon
EWC - 11516737
0