Connection to Schools First FCU FDP-103 error (edited)
J Himmel3
Member
I'm I still being charged for monthly fees even thought I can not connect to my banks
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Hello @J Himmel3,
Thanks for reaching out! Sorry to hear you have been having trouble connecting. From our side, I can see that youa re experiencing a FDP-103 error. Typically, users will receive this error when an invalid username and password for the bank you are trying to connect with have been entered. You will want to verify the following information:
- Verify the bank selected is the correct instance.
- You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
- Verify that your login information is correct.
- Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
- Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
- Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
- Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.
Let us know how this goes!
-Coach Jon
0 - Verify the bank selected is the correct instance.
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Hello @J Himmel3,
I apologize, we do have an alert up for this issue! You will want to follow the alert as we will be posting updates there going forward for this known issue.
Thank you,
Coach Jon
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