Citi Card Sync is Inaccurate
A few days back I noticed that my Citi card is not syncing well. The transactions seem to be right, but the total amount of the account is way off. Currently it says I have ~$1,000 more on the card than what the Citi website, app, etc. shows. Not sure why this is happening. I've removed the account and added it back, still happens. Anyone else having this problem? If you so and you were able to fix it please share how.
Comments
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Hello @JoshCampbell,
Thanks for reaching out! Since Citibank is under our Oauth connection type it might be that your token may have expired. This can happen after having the account connected for more than 90 days.
- To gain a new token, you will have to revoke Quicken from accessing your bank's website and then reconnect your accounts.
- Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
- Navigate back to Quicken Simplifi and reset the connection for the bank.
- Link the accounts found to the existing Quicken Simplifi accounts. Make sure that you are the owner of the account and that the account is not shared.
Let us know how that goes!
-Coach Jon
0 - To gain a new token, you will have to revoke Quicken from accessing your bank's website and then reconnect your accounts.
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This could be related to this alert where they acknowledged a bug (and presumably, an upcoming fix):
—
Rob Wilkens1
