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TIAA Care code: FDP-102

Brian Montague

My TIAA accounts have been unable to connect for over a week despite trying to reset. I have seen similar posts that say the issue was resolved but it does not seem to be. I have verified that the username and password work correctly when signing in to the website and there are no alerts there or requests for actions.

Any help would be appreciated.

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Comments

Coach Kristina

Hello @Brian Montague,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. We do not currently have an ETA.

Thank you!

(CTP-11206)

Coach Natalie

@Brian Montague, the Alert for the FDP-102 error with TIAA can be found here:

https://community.simplifimoney.com/discussion/10438/ongoing-10-14-24-tiaa-returns-a-102-error

Please be sure to follow it for future updates!

scollard2001

I've had this error for at least a month now, and cannot add TIAA accounts now. Is there any progress on a solution? Thanks

Coach Natalie

@scollard2001, we apologize for the connection issues!

The Alert linked above is still ongoing. As soon as we have an update to provide, we'll be sure to post it there. Please follow the Alert for those updates!

Thank you for your patience as we work to resolve this matter!