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connecting mortgagequestions.com PHH mortgage

moneyhound

I see there was a similar question on here but the thread was closed with no real answer, so i'll ask again.

I'm trying to link up simplifi to this mortgage provider but it fails in simplifi.

I can login to the website directly at https://account.mortgagequestions.com/phhm/#/dashboard and get my info fine, but simplifi fails several times with an error "something unexpected happened" and a code, this time it was 11000.

Any help would be appreciated, thanks

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Comments

Coach Kristina

Hello @moneyhound,

To assist with this issue, I checked on our end, and can't see any connection attempts. To help us verify what exactly is occurring here, please supply a screenshot showing the error you are receiving in Quicken Simplifi.

I look forward to your response!

qhung49

hi,

I encountered the same problem connecting to PHH Mortgage with the same error code 11000.

Coach Jon

Hello @qhung49,

Thanks for reaching out! I would suggest providing the same information Coach Kristina originally asked for:

https://community.simplifimoney.com/discussion/comment/45756#Comment_45756

Additionally, are you trying to update an existing account? Or add a new account to Quicken Simplifi?

-Coach Jon

Bivens

Hello,

I am having the same issue when trying to add PHH mortgage as a new account to Simplifi. Please help!

I have attached the error code I am receiving.

Code.PNG

Coach Jon

Hello @Bivens,

Thanks for reaching out! I'm sorry to hear you are experiencing this issue when trying to connect. To help determine what is occurring here, can you please provide us with logs?

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon