Pending deposits double in bank balance

Jlexky

A pending deposit is doubled in my Simplifi bank balance. At the top of the screen listing my bank transactions, “balance with pending” is showing. In “edit pending settings,” “Balance Type” is set for “Bank Balance (Default).” Even though I select “Balance Type” as “Balance with Pending,” Simplifi will not save that setting. It reverts back to “Bank Balance (Default).”

Coach Jon

Hello @Jlexky,

Thanks for reaching out! To help clarify your situation, can you let us know what specific bank your account is associated with? I would also suggest signing out and signing back into Quicken Simplifi to see if that works for you.

Thank you,

Coach Jon

Jlexky

@Coach Jon, Bank of Lexington. This is the 2nd time this has happened this month even after I have signed out and signed back in. Thanks for getting back to me.

Coach Jon

Hello @Jlexky,

Thank you for the information. Did signing out and back in fix the issue with the setting you mentioned? Additionally, I would try resetting the account connection if that does not work. https://support.simplifi.quicken.com/en/articles/4857199-when-and-how-to-reset-your-account-connections

-Coach Jon

Jlexky

Hi @Coach Jon. I did not try resetting the connection because the issue resolved itself “overnight.” Thanks for your help!

Coach Jon

Thanks for letting us know @Jlexky,

We are glad the issue was resolved for you. Let us know if you need anything else!

-Coach Jon