11000 Error with Acorns

System
System Administrator admin
edited January 3 in Adding and Updating Accounts

This discussion was created from comments split from:

Can not add Acorns account.

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  • vwrinn
    vwrinn Member

    I am having the same issue when trying to add my acorns account. It asks for the MFA code and then eventually times out with the attached error. It is not an FDP-106 error.

    0f64872ddc71edd5feab579a504d4512.png

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @vwrinn, thanks for reaching out to the Community!

    I'm sorry to hear you're unable to connect to Acorns in Quicken Simplifi. To clarify, have you ever had this account connected in Quicken Simplifi, or is this your first time attempting to add it?

    I see in your screenshot that you're receiving an 11000 error for Acorns on our Finicity aggregator. From our end, it looks like the 11000 error needs to be escalated. Please provide some additional data so we can move forward with the escalation process:

    1. Has there been any activity in the account in the last 90 days?
    2. Has the bank made any recent changes to its website or sign-in process?
    3. Are you the owner of the account? 
    4. The name of the account, as it appears on the bank's website.
    5. A screenshot of the Accounts Summary page from the bank's website (the page that lists all accounts and balances - feel free to redact any private info) that has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

    Please also submit your logs via the 'Send Feedback' option:

    1. Log into the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.

    We look forward to hearing back from you!

    -Coach Natalie

  • rdenis10
    rdenis10 Member

    I just got my brokerage account added, but none of Early accounts are adding?

  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @rdenis10,

    I'm sorry to hear you're encountering that issue. So that we can better assist you, please provide more information. Is this happening with Acorns, or a different financial institution? What is happening when you try to add the Early accounts? Are you seeing any error messages/codes? Please provide a screenshot of what you see when you attempt to add the accounts. What kind of accounts are these Early accounts (brokerage, 401k, checking, savings, loan, mortgage, etc.)? Were these accounts previously connected in your Quicken Simplifi?

    I look forward to your response!

    -Coach Kristina

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