Unable to add PenFed Account to Quicken Simplifi FDP-102 error (edited)
Hello! First time posting here!
I did not find a proper category for this question so my apologies if this is not the forum to ask it.
I recently joined Quicken Simplifi to better track my finances, I was able to add most of the institutions I have a relationship with but when I try and add my Pentagon Federal CU account i bump in to the following error:
"We are unable to connect to Pentagon Federal Credit Union at this time. Please try again later.
Care Code: FDP-102"
I have looked for a solutions on your discussion boards and in the FAQ, once solution had to do with trying to add the CU while logged into it in another tab, but that did not work. I have also tried at different times but that does not work either.
Does anyone have bumped into this situation or know of other things I can try to solve this?
Thank you!
Comments
-
Hello @jobori78,
I'm sorry to hear you're encountering this issue. To help troubleshoot this issue, please provide more information. When did you first notice this issue? Was this account previously connected in your Quicken Simplifi, or were you adding the account as a new account?
I look forward to your reply!
-Coach Kristina
0 -
Hello @Coach Kristina,
I recently purchased Simplify and was adding my PenFed account for the first time.
Any help you can provide to resolve this would be greatly appreciated, this PenFed account is one of my main ones.
Thank you!
0 -
@jobori78, thanks for the reply!
Since FDP-102 errors are usually temporary, please go ahead and give the connection another try. When viewing your connection attempts from our end, I'm only seeing attempts on the 3rd and the 4th, so it may be fixed now. You might also consider trying outside of peak hours, such as in the evening time or over the weekend. Please also give both of the Pen Fed options a try.
Let us know how it goes!
-Coach Natalie
0 -
Hi @Coach Natalie,
I gave your recommendation a try, still got the same error for both instances.
Any other recommendations I could try?
Thank you!
0 -
@jobori78, thanks for giving those steps a try and posting back!
I have escalated this issue to our service provider and will let you know as soon as we receive an update.
EWC-11491700
-Coach Natalie
0 -
Thank you @Coach Natalie!
2 -
@jobori78, thank you for your patience as this issue was being worked on!
We've heard back from our service provider and they stated that you should be able to connect now. Please give it a try and let us know how it goes!
-Coach Natalie
0 -
Hi @Coach Natalie,
I tried it out, now a new code popped up.
"We are unable to connect to Pentagon FCU at this time.
Care Code: FDP-8401"
Please let me know how to proceed.
Thank you!
0 -
@jobori78, I'm sorry to hear you're now receiving a new error!
When viewing your connection attempts from our end, I see a "UserAuthenticationFailed" message, which may be something on the bank's end. Can you give it another try later on this evening and over the weekend, and then let us know how things look come Monday?
I look forward to hearing back from you next week!
-Coach Natalie
0 -
Just gave it another try, and was able to add my PenFed accounts, so that is some progress.
Unfortunately the accounts are all showing "$0.00" and I am not able to refresh the values.
I also get this message:
"We are unable to connect to Pentagon FCU at this time. Please try again later. Care Code: FDP-102"
Any thoughts?
Thank you!
0 -
hi!
Tried again late last night and was able to get the accounts to refresh, so they are now up to date, still noticing some intermittent errors, but i think that might be something that will be needed to be managed moving forward.
Thank you for all the help!
1 -
-
For the record,, I haven't had issues (as far as I've noticed) with my 3 penfed accounts (2 credit cards + 1 savings account). I have mine set to refresh once per day, though, because the PenFed refresh process can be slow.
-Rob
—
Rob Wilkens2
