Unable to add PenFed Account to Quicken Simplifi FDP-102 error (edited)

jobori78

Hello! First time posting here!

I did not find a proper category for this question so my apologies if this is not the forum to ask it.

I recently joined Quicken Simplifi to better track my finances, I was able to add most of the institutions I have a relationship with but when I try and add my Pentagon Federal CU account i bump in to the following error:

"We are unable to connect to Pentagon Federal Credit Union at this time. Please try again later.

Care Code: FDP-102"

I have looked for a solutions on your discussion boards and in the FAQ, once solution had to do with trying to add the CU while logged into it in another tab, but that did not work. I have also tried at different times but that does not work either.

Does anyone have bumped into this situation or know of other things I can try to solve this?

Thank you!

Coach Kristina

Hello @jobori78,

I'm sorry to hear you're encountering this issue. To help troubleshoot this issue, please provide more information. When did you first notice this issue? Was this account previously connected in your Quicken Simplifi, or were you adding the account as a new account?

I look forward to your reply!

jobori78

Hello @Coach Kristina,

I recently purchased Simplify and was adding my PenFed account for the first time.

Any help you can provide to resolve this would be greatly appreciated, this PenFed account is one of my main ones.

Thank you!

Coach Natalie

@jobori78, thanks for the reply!

Since FDP-102 errors are usually temporary, please go ahead and give the connection another try. When viewing your connection attempts from our end, I'm only seeing attempts on the 3rd and the 4th, so it may be fixed now. You might also consider trying outside of peak hours, such as in the evening time or over the weekend. Please also give both of the Pen Fed options a try.

Let us know how it goes!

jobori78

Hi @Coach Natalie,

I gave your recommendation a try, still got the same error for both instances.

Any other recommendations I could try?

Thank you!

Coach Natalie

@jobori78, thanks for giving those steps a try and posting back!

I have escalated this issue to our service provider and will let you know as soon as we receive an update.

EWC-11491700

jobori78

Thank you @Coach Natalie!