Unable to add Movement Mortgage (edited)
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Hello @DoubleAron,
Thanks for reaching out! I can see that you did receive an FDP-102 error on our side for this bank yesterday. Generally, a user will receive error code FDP-102 when our connection with their bank is being throttled by the bank, limiting the amount of successful connection attempts. Users will still be able to access their bank’s website directly and, typically, this error resolves itself after 24-48 hours. If you are still experiencing this error after waiting 24-48 hours, please let us know!
-Coach Jon
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I've had this issue for weeks.
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Hello @DoubleAron,
Thanks for the reply. I am not seeing an FDP-102 error before yesterday for you on our side. I would suggest to wait the remaining 48 hours, and then try again to verify if the connection has cleared up. If it hasn't, be sure to let us know!
-Coach Jon
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Ticket 11428719
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Hello @DoubleAron,
I see that you had a support chat with one of our agents directly. Generally, you will want to reach back out through that chat to continue troubleshooting. You can view previous interactions with our support team by selecting "Messages" from the Help Center widget. I hope this makes sense!
-Coach Jon
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The last message I got said to open a community post. This is becoming frustrating.
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Hello @DoubleAron,
I understand your frustration. Generally, we try to keep interactions where they started, as this way the information gathered is able to be pulled from a single place. I would still reach out via the chat you previously started.
-Coach Jon
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