Care Code FDP-102 with John Hancock

Dog

I've found in this community :

There was a known issue for John Hancock Retirement Plan Services, but that issue was resolved as of 11/22/24 and was for an FDP-102 error.

but my account continues with the Error.

What can be done to get my account reconnected to John Hancock?

Thanks!

Dog

The above question concerns the Simplifi product.

Coach Jon

Hello @Dog,

Thanks for reaching out! We removed one of your posts, as it seems to be a duplicate of this one. We generally only need one post for an issue in the community. As for your issue, we are aware of this known issue and you can follow the alert we have here:

https://community.simplifimoney.com/discussion/11060/new-12-27-24-john-hancock-retirement-plan-services-returns-fdp-102-error

We will be sure to post any updates we receive there. Hope this helps!

-Coach Jon

Dog

Thanks for the quick response!