Care Code FDP-102 with John Hancock

Dog

I've found in this community :

There was a known issue for John Hancock Retirement Plan Services, but that issue was resolved as of 11/22/24 and was for an FDP-102 error.

but my account continues with the Error.

What can be done to get my account reconnected to John Hancock?

Thanks!

Dog

The above question concerns the Simplifi product.

Coach Jon

Hello @Dog,

Thanks for reaching out! We removed one of your posts, as it seems to be a duplicate of this one. We generally only need one post for an issue in the community. As for your issue, we are aware of this known issue and you can follow the alert we have here:

NEW 12/27/24: John Hancock Retirement Plan Services returns FDP-102 error

Coach Jon

Dec 27, 2024

We are currently seeing an issue with John Hancock Retirement Plan Services returning a 102 error in Quicken Simplifi. This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.

Thank you!

KI-22922345

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We will be sure to post any updates we receive there. Hope this helps!

-Coach Jon

Dog

Thanks for the quick response!