Thrift Savings Plan will not connect (long time issue) - FDP-102 (edited)

User123484u
User123484u Member

I am unable to connect my TSP.gov account, the error that continues to occur is:

We are unable to connect to Thrift Savings Plan at this time. Please try again later.
Care Code: FDP-102

Any suggestions or help would be greatly appreciated.

Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @User123484u,

    Thanks for reaching out! Generally, an FDP-102 error indicates our connection with the bank is being throttled by the bank, limiting the amount of successful connection attempts. Users will still be able to access their bank’s website directly and, typically, this error resolves itself after 24-48 hours.

    To clarify your situation, can you let us know if you are updating an existing account in Quicken Simplifi or, trying to add a new account? If you are updating your account I would try with a fresh connection. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

    -Coach Jon

  • User123484u
    User123484u Member

    Thank you, I have tried to do both with the same result. I will continue to try it.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @User123484u,

    Thanks for the reply! To clarify, were you updating an existing account or adding a new account? And did you try the steps I gave above in regard to a fresh connection if you are trying to update an account? Be sure to let us know!

    -Coach Jon

  • User123484u
    User123484u Member

    I have tried to update an existing account, deleted it and tried to add a new account, and then tried to refresh the connection. This has been over the last 3 months or so. All the same result.

  • Coach Jon
    Coach Jon Moderator admin
    edited January 10

    Hello @User123484u,

    Thanks for the clarification. Did you make the accounts manual and then use the Add Account flow to get a completely fresh connection?

    -Coach Jon

  • User123484u
    User123484u Member

    Whenever I use the add account flow I receive the error, even after setting it to manual.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @User123484u,

    Thanks for the reply. I have escalated this issue and will be sure to post back here when we receive further information on this issue.

    Thanks for your patience!

    -Coach Jon

    EWC - 11501893

  • Coach Jon
    Coach Jon Moderator admin

    Hello @User123484u,

    I am back with an update from our service provider. They would like you to try updating the account once again to see if the issue has been resolved. If the issue persists please try updating your password on the bank's website. It should not begin or end with a special character and should not consist of any of the following characters: "<>~`^&()-=-[]{}|\/;:'

    Afterward, you can try refreshing the account in Quicken Simplifi again. Let us know how that goes!

    -Coach Jon

  • User123484u
    User123484u Member

    Thank you, but the problem still remains and my password does not contain these characters. The website does not allow me to update my password without going through a paperwork form so it will be sometime before I can update it. I'll report back.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @User123484u,

    Thanks for the response. When you update your password, be sure to let us know if this resolves the issue for you!

    -Coach Jon

  • Coach Jon
    Coach Jon Moderator admin

    Hello @User123484u,

    I am following up to see if you were ever able to change your password on the bank's website, and if so, did that allow you to update your account correctly? Let us know!

    -Coach Jon

  • User123484u
    User123484u Member

    Yes, I was able to change the password and try but still no luck. Same error.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @User123484u,

    Thanks for letting us know. I have re-submitted this escalation to our service provider. I will follow up here when I have a status update!

    -Coach Jon

    EWC - 11501893

  • Coach Jon
    Coach Jon Moderator admin

    Hello @User123484u,

    I am back with an update from our service provider. They have stated that the issue should now be resolved and would like you to try connecting again in Quicken Simplifi. Let us know!

    -Coach Jon

  • Coach Jon
    Coach Jon Moderator admin

    Hello @User123484u,

    I am following up to see if you have seen my last message regarding this issue.

    Please let us know!

    -Coach Jon