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Can't connect Paypal Account for 3 days (FDP-101)

Radiant

Account needs attention

(Care code: FDP-101)

We are unable to connect to PayPal at this time.

That's what I've been able to see for the past week. I've tried resetting the connection, deleting the authorization through Paypal's website and making a fresh connection, etc., nothing works. The paypal mastercard connection seems to be working, but I'd much rather use the main OAuth one so I don't have to enter an MFA code every time I pull from the account.

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Comments

Coach Natalie

@Radiant, thanks for reaching out to the Community regarding this issue!

I apologize for the connection issues with PayPal. To better understand what's going on and best guide you, I have some follow-up questions:

What type of PayPal account are you connecting, i.e. checking, credit card, etc.?
Which bank option are you using in Quicken Simplifi to connect the account(s)?
Have you tried resetting the connection or anything along those lines?

Please let us know so we can best assist!

Radiant

Hi @Coach Natalie,

I am trying to connect my Paypal checking account
I am using the regular PayPal connection, not the mastercard one (see image)
I've tried resetting and even making a new connection multiple times and even tried revoking 3rd party authorization through my PayPal account, but no success. I have also tried those steps on incognito browsers, different computers, etc.

Coach Natalie

@Radiant, thank you for the reply and the additional information!

Since it sounds like you've tried all of the steps I'd have you go through, including revoking 3rd party access with PayPal directly, let's allow a little more time to see if the error clears up on its own. FDP-101 errors are usually temporary, so please give it another try this weekend. If you still can't connect come Monday, let me know and we can gather some data from you for an escalation.

Have a great weekend!

Radiant

@Coach Natalie Still same issues as of Monday unfortunately

RobWilk

I just tried adding PayPal (I have a PayPal Debit Card, but don't use it much at all), and it worked for me — Curious if you received a pop-up window to log in at PayPal directly? That's what happened for me anyway, I had to sign in there and use my authenticator code, then it gave Quicken Simplifi permission and Quicken Simplifi showed me my account as seen here:

I clicked add - it took a little while longer to get my data, then it suggested some recurring transactions (I turned them off, because i didn't intend to use this account, it would duplicate transacitons on actual accounts). When done, I deleted my PayPal account from Quicken Simplifi.

-Rob

EDIT: If you have a pop-up blocker on, and Quicken Simplifi does not have permission, you might not be seeing the pop-up.

Coach Natalie

@Radiant, thanks for the reply!

Since Rob was able to add his PayPal account successfully, let's have you try from a different browser or in incognito mode in case something in your primary browser is blocking the authorization flow. As mentioned by Rob, do you get a pop-up window where you can sign into and authorize your PayPal accounts?

Let us know!

Radiant

https://community.simplifimoney.com/discussion/comment/46683#Comment_46683

@Coach Natalie, Just tried this on a new browser set to incognito, still unfortunately led to the same FDP-101 error. When I click sign in, a pop-up to enter my PayPal sign-in info appears, and after filling in my login info and clicking the log in button and granting permissions to Quicken it closes back to the Simplifi menu where the circular loading bar loops for a few seconds before coming back to the same error screen pictured.

Coach Natalie

@Radiant, thanks so much for giving that a try and posting back!

I'm not sure what exactly is going on with your connection, but I definitely understand the inconvenience an online banking error can cause. I think we will need to go ahead and get this issue escalated so it can be researched by our engineering team. To do so, I need a bit more data from you:

The name of the account, as it appears in Quicken Simplifi.
The name of the account, as it appears on the bank's website.
Has there been any activity in the account in the last 90 days?
Has the bank made any recent changes to its website or sign-in process?
Are you the owner of the account?
A screenshot of the Accounts Summary page from the bank's website (the page that lists all accounts and balances - feel free to redact any private info) that has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

Please also submit your logs via the 'Send Feedback' option:

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Once we get the issue escalated for the main PayPal bank option, you might consider connecting the account using the Mastercard option for PayPal while the issue is worked on, since you stated at the beginning of this thread that that option works for the checking account. To avoid persistent MFA requests with this bank option, you can reduce the amount of times the bank updates, or even pause updates so you can manually refresh the account when you're ready to.

https://support.simplifi.quicken.com/en/articles/10338690-managing-when-your-connected-bank-updates

Let me know if you need help switching the existing connection to the Mastercard option. Once the escalation comes back as resolved, we can get the account switched back over to the main PayPal option on OAuth.

Radiant

Paypal Account
Paypal Balance (?)
Yes
Not that I've noticed
Yes

Coach Natalie

@Radiant, thank you! I got this issue escalated and will let you know as soon as I hear back.

CTP-11991

Radiant

Issue seems to have resolved as of today. Was able to successfully set up a connection via the OAuth Paypal option.

Coach Natalie

@Radiant, very nice!

Thanks for letting me know. I got the ticket closed out!