Can't connect Paypal Account for 3 days (FDP-101)

Radiant
Radiant Member ✭
edited 2:30PM in Adding and Updating Accounts

Account needs attention

(Care code: FDP-101)

We are unable to connect to PayPal at this time.

That's what I've been able to see for the past week. I've tried resetting the connection, deleting the authorization through Paypal's website and making a fresh connection, etc., nothing works. The paypal mastercard connection seems to be working, but I'd much rather use the main OAuth one so I don't have to enter an MFA code every time I pull from the account.

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Comments

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @Radiant, thanks for reaching out to the Community regarding this issue!

    I apologize for the connection issues with PayPal. To better understand what's going on and best guide you, I have some follow-up questions:

    • What type of PayPal account are you connecting, i.e. checking, credit card, etc.?
    • Which bank option are you using in Quicken Simplifi to connect the account(s)?
    • Have you tried resetting the connection or anything along those lines?

    Please let us know so we can best assist!

    -Coach Natalie

  • Radiant
    Radiant Member ✭
    edited 7:51PM

    • I am trying to connect my Paypal checking account
    • I am using the regular PayPal connection, not the mastercard one (see image)
    • I've tried resetting and even making a new connection multiple times and even tried revoking 3rd party authorization through my PayPal account, but no success. I have also tried those steps on incognito browsers, different computers, etc.
    image.png

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