California Coast Credit Union FDP-106
![System](https://simplifi.vanillacommunities.com/applications/dashboard/design/images/usericon.png)
This discussion was created from comments split from:
Comments
-
I'm seeing different behavior now - it completes the log in and 2fa process as before but returns a FDP-106 error (instead of a 101 or 185). Is this a known issue?
0 -
Thank you for the follow-up @CommonlyNamed,
It may be related to the known issue, but I'm not seeing any updates or alerts about a FDP-106 issue with California Coast Credit Union. Is the account currently connected, but unable to update due to this error, or are you unable to even connect the account due to this error?
I look forward to your response!
-Coach Kristina
0 -
I click "reset connection", then attempt to reconnect and see the above behavior where I'm able to log in, receive and enter the 2fa code, but fail with FDP-106. Clicking the purple "reconnect account" button does the same thing.
If I attempt to add a new account, it prompts for username and password but then fails with FDP-106 before doing 2fa.
1 -
I also continue to have the same problem. Sometimes I get error 106, sometimes I get error 101. I also noticed there are 2 different “California Coast” login connections to choose from when you do a search to add a new account. Neither of them works and they have exactly the same name. This has been going on for months. I’m so over this. Simplifi knows about it, California Coast knows about it and neither seems to care. I’m not renewing Simplifi BECAUSE of this. Unfortunately, I made the mistake of paying for an entire year of Simplifi and they won’t give you a partial refund. It’s useless to me now however. I for sure won’t renew. Lesson learned. Goodbye Simplifi!
0 -
Thank you for your replies,
Since resetting the account didn't work, please try making the account manual, then reconnecting & relinking the account. For instructions on making an account manual, please click here. For information on adding an account, click here. To get instructions on linking an account, please click here.
If the issue persists after you have made the account manual and reconnected/relinked it, please send logs so that we can further investigate the issue. To send logs, please follow these steps:
- Log into the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
Please let me know how it goes!
-Coach Kristina
0 -
The account no longer exists, manual or otherwise. In trying to get it fixed, I decided to completely delete it and add it back as a new account and spend time recategorizing entries. I have not been able to add it back as a new account using either of the 2 California Coast entries from the add account list. I get the FDP-106 error trying to connect with both of them.
0 -
Hello @wkh,
Thanks for the information. If you could please submit the logs that Coach Kristina requested above that would be helpful! Additionally, can you also please provide the following information?
- The name of the account, as it appears in Quicken Simplifi.
- The name of the account, as it appears on the bank's website.
- What type of account are you attempting to connect?
- Has there been any changes made to the bank's website or the sign-in process recently?
- Has there been any activity in the account in the last 90 days?
- What is the exact URL you see after signing into the bank’s website?
- A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
-Coach Jon
0 -
OMG! Do you guys talk to each other? This problem has been going on for months and every new person that gets involved on your end acts like this is a new problem. Look back at the history in these comments. Yes, California Coast changed to a “new digital banking experience” in November or so of last year. There are several people pointing out what’s going on and you, Natalie, Kristina and others just keep passing this around since November!! I’ve given you all the information you need. You should have a ticket on this with someone assigned to it instead of bouncing it around to someone else every time it is mentioned. You keep saying the 106 and 101 errors are known issues, so why hasn’t someone been working to fix it? There should already be a ticket number tracking this. As for logs, I don’t use a PC or a MAC. From your description that seems to be the only way I could even provide that. Other apps that connect to California Coast through plaid are working fine.
0 -
Hello @wkh,
I understand your frustration, however, we need to be able to gather as much information as possible when determining a resolution. We are aware of a known issue for an FDP-101 error with California Coast Credit Union and have an alert up for it in the community to follow for updates, but we do not have one for an FDP-106 error as of yet. I hope this helps explain why we need to be able to gather information for this issue you are experiencing.
Thank you for your patience,
Coach Jon
0 -
I guess you guys don’t care that you are losing a customer. There has been no activity to fix this issue AT ALL since the last correspondence on January 13. I am happy to continue to use your competition’s product (MM), considering it is working flawlessly with California Coast. As a final test, I deleted all my California Coast accounts on Simplifi and tried to add back in my accounts at California Coast and as I expected, I still get the exact same thing. It looks like all is well, accepts my login and password, requests to send a text to my phone, sends the code to my phone, I enter the code and Simplifi returns the 106 error. This happens every time and happens with having deleted all previous accounts, so its just like I’m adding a new one. I’ve attached a few pics to show you, but I’m not willing to help you debug this any more. If you’re not willing to fix it, I’m not willing to pay for this product anymore. I’ll just continue to use MM since their product works perfectly.
0 -
Hello @wkh,
I can understand that this issue has been difficult for you. We really are trying to work on this issue for you, however, to do that we do need the proper information in order to escalate this issue. Without it, we cannot do anything further.
Thank you for your patience,
Coach Jon
0 -
As I’ve mentioned before, I cannot provide any logs because I don’t use a PC or a Mac. All I have is an android phone and an iPad. All your instructions mention capturing logs on a PC or Mac.
Besides that, considering I completely deleted the California coast accounts, there is no other cal coast data within Simplifi that I could provide. This is an error between you and calcoast. Am I the only person trying to use California Coast with Simplifi? No one else has mentioned a problem? Isn’t there a team of software engineers tasked with updating, adding and debugging connections to institutions? Surely they don’t require users to debug a new entry. They must have some method to test it. This is a core feature of your application. I would think it would be a priority. If you aren’t going to fix it, please remove it as an institution that can be connected to under “add account”. It doesn’t work and hasn’t for more than 6 months.
1 -
Hello @wkh,
I understand. If you can provide the following information, I can work on escalating this issue. This should be information that you are capable of finding within the Quicken Simplifi application and bank website.
- The name of the account, as it appears on the bank's website.
- What type of account are you attempting to connect?
- Has there been any changes made to the bank's website or the sign-in process recently?
- Has there been any activity in the account in the last 90 days?
- What is the exact URL you see after signing into the bank’s website?
- A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
-Coach Jon
0 -
This is a public forum that anyone can read. I'm not comfortable putting account names with balances here.
0 -
Thank you for your reply @wkh,
There are a couple other options for providing the information. You can send the information to @Coach Jon via direct message, rather than posting to this thread.
Alternatively, you can contact support via phone or chat (they may need you to share the link to this discussion, so they can verify what troubleshooting has been done). You can find support's contact information in this article:
I hope this helps!
-Coach Kristina
0 -
Hello @fehays,
Thanks for reaching out! I can see from our side that you are receiving the FDP-106 error. Are you trying to add an account for the first time, or are you trying to update an existing account within Quicken Simplifi? If it is the latter, please try with a fresh connection. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!
Thanks,
Coach Jon
0