My community posts are being deleted
Comments
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@ByJam, thanks for posting your inquiry!
It looks like you already posted the same information here:
Since you only need to post things once in the Community, your new threads are being removed rather than merged with the existing thread since merging would result in a duplicate. Our Community Guidelines can be reviewed here:
We appreciate your understanding!
-Coach Natalie
*Check out Quicken Simplifi's Community Meetup Newsletter!
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What is wrong with starting a new thread to bring attention to an ongoing problem?
What is wrong with responding to customers with a solution instead of shifting blame and not fixing the problem?
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@ByJam If you said something once in the community, trust that anyone who wanted to read it, read it. If you're repeating yourself, it's not useful. If you want to talk to support, there is chat and phone support - this is community support which is primarily support from other users - with minimal Quicken involvement (Quicken employees here, the coaches, primarily moderate the forum, and also have the ability to file bug reports in a.database which no one else here has access to..). One or two users being disruptive probably gets them less attention from support.
-Rob
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Rob Wilkens2 -
@ByJam, while we understand your frustration, posting to the Community multiple times will not bring extra attention to an issue. As you can see in the ongoing thread that you posted to, the issue with Merrill is already being actively worked on. As soon as we have any news to share, or an ETA on a resolution, we will update our Community Alert accordingly:
Since there is nothing further that can be done in the Community for this issue, following the Alert is the correct next step. I don't see anything in the Alert, or the ongoing thread, that indicates blame. However, I can let you know that our service provider is who works with the bank for connectivity issues. We are only able to relay the information or the resolution that is provided to us.
I hope this makes sense! We appreciate your patience as the issue with Merrill is worked on.
-Coach Natalie
*Check out Quicken Simplifi's Community Meetup Newsletter!
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