Struggling importing csv file from bank

Hello,

Just purchased a subscription for Quicken Simplify and having some issue importing my institution bank data. Extraco Banks is not available as an institution, so my only means to import bank data is manually, which is not very efficient and certainly not what signed up for. I've requested the institution be added and attempted several times to import the CSV data but have been unsuccessful. It seems the web application only except CSV format with delimiters. How can I covert my institutions downloadable CSV file with delimiters. Why doesn't the web software except QFX format? Would it be better to convert my subscription to Basic instead of Quicken Simplify?

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