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Unable to connect to American Funds Retirement Planning Center

DjDennyb

I have a 401k account through my employer and I'm unable to log in. I get the following error code:

We are unable to connect to American Funds Retirement Planning Center at this time.

Care Code: FDP-155

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Comments

Coach Jon

Hello @DjDennyb,

Thanks for reaching out! We are aware of this known issue and do have an alert that you can follow for updates regarding this issue:

https://community.simplifimoney.com/discussion/9151/ongoing-5-7-24-american-funds-retirement-center-returning-103-155-errors

-Coach Jon

DjDennyb

Hi @Coach Jon - has this been unresolved since May of '24? Could you add some priority to it so that it gets resolved soon? I don't see any updated in a while…

Hebium

Yes, please fix the problem with American Funds.