[ONGOING] 5/7/24: American Funds Retirement Center returning 103 & 155 errors

Coach Natalie

We are currently seeing an issue with American Funds Retirement Center returning a 101 error in Quicken Simplifi. This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.

Thank you!

KI-16199805

Coach Natalie

ONGOING 5/28/24

This Alert is still listed as ongoing and there is currently no ETA on a resolution. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.

We appreciate everyone's patience!

Coach Natalie

UPDATED 6/14/24

This Alert has been updated to include a 103 error.

We appreciate everyone's patience!

Coach Jon

ONGOING 06/28/24

This Alert is still listed as ongoing and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.

We appreciate everyone's patience!

Coach Natalie

UPDATED 9/5/24

This Alert has been updated to remove the 101 error which no longer appears to be occurring, and to add a 155 error. At this time, the 103 errors and 155 errors with American Funds are listed as known issues with our service provider.

Thank you!

Coach Natalie

ONGOING 9/20/24

This Alert is still listed as ongoing and there is currently no ETA on a resolution, though we are continuing to work on the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.

We appreciate everyone's patience!