Etrade won't sync Care code: FDP-103 (edited)

strngr12

When I try to set up the connection it asks if I have 2FA set up. I click yes. I enter the code. It spins. It stops and says:

Account needs attention

(Care code: FDP-103)

To connect to E*Trade Investments, you must re-enter your credentials. If that does not work, try entering them on the website at E*Trade Investments to ensure they are correct.

I do it again… and again… and again. I have checked my password and it's correct and comes from Apple's password manager so I'm not fat-fingering it.

Any help?

Coach Jon

Hello @strngr12,

Thanks for reaching out! I can see that you are receiving an FDP-103 error from our side. Typically, users will receive error code FDP-103 if they have entered invalid credentials for their specific bank presence in Quicken Simplifi. To verify, you will want to follow the below steps:

• Verify the bank selected is the correct instance.
  • You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
• Verify that your login information is correct.
  • Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

-Coach Jon