Can’t get full screen for Simplifi WebOS using Safari.
How do I get rid of the mobile app bar at the top of the screen? I am unable to scroll down to get to the “Settings” icon on the left side of the screen and I am not able to sign-off the WebOS app. Usually, when an app option is offered, an “X” is placed to the left of the app name so that I can close that row on the screen.
Comments
-
@Coach Jon …. Thanks for your reply. I did close the Safari browser and then reopened it. Still have the banner. I then opened Simplifi in Chrome. No banner, but still the full screen does not show. In both Safari and Chrome, the last option I see at the bottom of the left side of the screen is not visible. The last option I can see is Settings. Thus, I am not able to log out.
0 -
Can you clarify what you mean by full screen? Do you mean larger than the browser window? In chrome, the only way to do that that I'm aware of is by creating an app shortcut — Menu→"Cast, Share and Save"→Install Page as App, then close chrome an. open the "app" which is a full screen web page. I believe safari offers similar functionality, but despite being a mac user I don't use Safari very often.
—
Rob Wilkens
About Me: https://robwilkens.com0 -
Here is what I get when I install as an app to illustrate:
And if i wanted to sign out of web app, I would click the bottom left icon and sign out.
Do you have a full screen screenshot that shows different?
—
Rob Wilkens
About Me: https://robwilkens.com0 -
@RobW, @Coach Jon … Here is my full screen in Safari on iPad.
0 -
didn’t realize it was iPad, sorry. I use the app on iPad and it works for the most part.
—
Rob Wilkens
About Me: https://robwilkens.com0 -
Thank you for your reply and for the screenshot,
Have you tried using any other web browsers to access the web app? If so, did you see the same behavior? Is the banner persistent on the web app, or does it go away on it's own after a while? It's possible there are display or layout options for the iPad or the browser that may help fit everything on the screen also.
I hope this helps!
-Coach Kristina
0 -
@Coach Kristina…. Same issue with Chrome except the mobile app banner does not appear at the top of the screen.
-jlexky
1 -
Thank you for your reply,
I tested in a tablet that uses Android OS, using Chrome browser, and see the same thing as you describe. The settings and profile options are cut off and there is no scroll bar to scroll down to them.
I have forwarded this to the proper channels for further investigation and resolution. In the meantime, are you able to download the mobile app on your device, or do you have a computer/laptop you can access the web app from?
Thank you!
-Coach Kristina
0 -
@Coach Kristina …. Thank you for checking on this issue. Yes, I use the mobile app on my iPad and WebOS on my MacBook. So, I can stay in business. 😁. I do use my iPad more than the MacBook so I'll look forward to an update. Thanks, again!
-jlexky
1 -
@Coach Jon …. Many thanks!
-jlexky
1 -
@Coach Kristina…. any updates as to when this issue will be resolved? In the iOS version of Simplifi, I can upload "files." In the mobile version, I can only upload "photos." So, until this is resolved, I have to access Simplifi on my MacBook Air. Thanks, again, for you help on this.
0 -
@Jlexky, thanks for the inquiry!
As soon as there is an update on the escalation, Coach Jon will reach back out to you in this thread to let you know. There have been no updates to provide as of yet.
We appreciate your continued patience!
-Coach Natalie
0 -
@Coach Jon Any updates as to when this will be fixed?
Thanks.
0
