FDP-102 error with TIAA (edited)

Timquinnmd
Timquinnmd Member
edited February 12 in Adding and Updating Accounts

It's been several months and no update or ability to link TIAA retirement accounts with my Simplifi.

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  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @Timquinnmd,

    Are you referring to the known issue, where people get FDP-102 errors when trying to add or update their accounts with TIAA? If you are, then I recommend bookmarking this alert (linked below), since any updates, once available, will be posted there.

    https://community.simplifimoney.com/discussion/10438/ongoing-10-14-24-tiaa-returns-a-102-error

    If you are encountering a different issue, please provide more information, so we can help you troubleshoot.

    I hope this helps!

    -Coach Kristina

  • Rick_B
    Rick_B Member ✭✭

    Hi  @Timquinnmd

    I realize each person's experience is different, so this may not work for you. Have you tried making the accounts manual, and then logging in to TIAA fresh, and reconnecting to your manual account? This process worked for me several weeks ago, and my TIAA account has been working normally in Simplifi ever since. My path to TIAA is through this login, in case TIAA has different entry points: https://auth.tiaa.org/public/authentication/securelogin

    Good luck!

  • Timquinnmd
    Timquinnmd Member

    thank you!

  • RYHC
    RYHC Member
    edited February 12

    The linked post says the issue is resolved—but it mentions Associated Bank, not TIAA. The TIAA error is ongoing. Can you please reopen that ticket?

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited February 12

    @RYHC, sorry for the mislabeling in the Alert! It has been corrected, and we did confirm the issue with TIAA should be resolved.

    With that, we would want to start at the beginning with troubleshooting the issue. Are you experiencing the FDP-102 error on an existing account in Quicken Simplifi? If so, please follow these steps to establish a completely fresh connection with the bank:

    1. Make all of your TIAA accounts manual by following the steps here.
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    Let us know how it goes!

    -Coach Natalie

  • RYHC
    RYHC Member

    Hi, Natalie,

    Thanks for the response—when TIAA stopped working, I actually removed the entire account and tried to add it anew. But I am unable to, with FDP-102 still popping up. As far as I can tell, step 1 above doesn't apply.

  • RYHC
    RYHC Member

    Another wrinkle: sometimes it's FDP-102, and sometimes it's FDP-106

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @RYHC, thanks for confirming!

    I have escalated the FDP-102 error and will post back with updates.

    EWC-11581091

    -Coach Natalie

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    Hey everyone, our service provider let us know via the escalation I submitted that this issue is still ongoing. We reopened the Alert, and have a new ticket number to track the issue with.

    https://community.simplifimoney.com/discussion/10438/reopened-ongoing-10-14-24-tiaa-returns-a-102-error

    Thank you for bringing this to our attention!

    -Coach Natalie

  • thetrakuls
    thetrakuls Member

    This is STILL going on. I bookmarked that alert months ago. I've never once received any further information on it, so I'm not sure what the value of the bookmark is. Is anyone ACTUALLY working on resolving the problem? I'm sorry for my frustrated tone, but we actually pay for this service, so I can't figure out how months and months can go by without support. This problem popped up with Empower and it was fixed in days.

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