Quicken's method of providing user support is awful
Simplifi's current model of providing support via Discussion Forum only is awful at best and a security risk at worst. I have worked with hundreds of SaaS applications over the last 20 years and NOT ONE utilizes a public forum as it's only method of providing technical support. For a company the size of Quicken to refuse to use an actual ticketing system available to the end-users is ludicrous, especially for an app that is used to manage financial information. I shudder to think of the amount of sensitive data a determined malicious actor could scrape from these threads. I think when my subscription is up I will migrate to a system that takes its users' privacy more seriously.
Comments
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Hello @Engaiging,
Thank you for providing your feedback. This community forum is not the only support option available. For information about contacting Quicken Simplifi Support, please see the article linked below:
I hope this helps!
-Coach Kristina
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It is NOT discussion forum only, both the web and app have chat support, and there is phone support too. It's all personal preference.
I don't work for anyone, including Quicken.
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Rob Wilkens0 -
I attempted to use chat to report an issue and was directed to the forum. Explain to me how I can submit the necessary data for bug reporting over the phone?
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Any data you want to be kept private can be sent via private message to one of the coaches here. I have found them to be very helpful when I need guidance.
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On web app - click "Help Center" on bottom left, then "How to contact support" - just notice chat and phone support are NOT 24/7, where the community is 24/7.
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Rob Wilkens-1
