Simplifi's current model of providing support via Discussion Forum only is awful at best and a security risk at worst. I have worked with hundreds of SaaS applications over the last 20 years and NOT ONE utilizes a public forum as it's only method of providing technical support. For a company the size of Quicken to refuse to use an actual ticketing system available to the end-users is ludicrous, especially for an app that is used to manage financial information. I shudder to think of the amount of sensitive data a determined malicious actor could scrape from these threads. I think when my subscription is up I will migrate to a system that takes its users' privacy more seriously.
