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Amex checking transactions showing online transfer instead of detailed info

simpliplease

This appears to have been reported previously, but the original poster didn't follow up. I still see this issue, exactly as they have reported it.

This shows up for both credits and debits, both in the Simplifi app and website.

When will Quicken fix this issue?

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Coach Natalie

@simpliplease, thanks for reaching out to the Community!

When viewing the previous thread that you mentioned, it was an issue that was reported while we were experiencing a widespread issue that has since been resolved. Looking at the information you provided in this thread, it looks like the bank is providing the data this way. You can determine this by viewing the "Appears on your statement as…" info at the top of your first screenshot.

Instead, I think you are lacking the payee description, which is what's being requested here:

https://community.simplifimoney.com/discussion/911/full-payee-descriptions-are-needed-edited

It would be great to have your vote and feedback on the request!

simpliplease

Hi Natalie,

Thank you for answering my question. I reviewed that thread and it's not the same as my problem. I see the issue disussed in the thread you linked from other accounts I have and have been working around it.

But the screenshots I posted above are fresh, and document that the issue I linked to is still present in the product. Amex themselves show the information we need in the transaction description, but Simplifi leaves this out entirely, opting to show only "Online Transfer / Payment: Debit". Makes it way harder to use with Amex checking.

This really feels like a bug, since the data is available to Simplifi, it just doesn't download the data (or discards it after download?) and is unlike the one you linked, where it truncates what is available to it.

Thanks!

Coach Natalie

@simpliplease, thanks for posting back!

To further clarify, the issue that was brought up in the thread that you shared has been fully resolved for several months now. It was an issue that was affecting multiple credit unions, and American Express was never determined to be involved. With that, I want to reiterate that it does look like the data is coming in from the bank this way. I can see the same info presented in the "Appears on your statement as…" info in your screenshot, and this is the info the bank provides to us —

Are you seeing this with all of your Amex checking transactions, or is it just transfers? If the latter, have you looked at the Transaction Detail for other types of transactions to compare the type of info the bank is providing? This should help you determine if the issue is on the bank's end.

Also, have you looked at creating Transaction Rules to have the Payee renamed automatically? If not, I would definitely suggest giving this a try! https://support.simplifi.quicken.com/en/articles/4792733-how-to-use-transaction-rules

We look forward to your reply!

Jesse.NC

I'm seeing a similar issue with my American Express Checking account. The transactions come In as "Online Transfer / Payment: Credit" or "Online Transfer / Payment: Debit" when it's an ACH (eg my direct deposit, Venmo, all bill pays). When looking at the AMEX website, you can clearly see the details about the payee. So maybe AMEX is providing the data in the wrong column when sending to Quicken? How do we get them to do this properly?

Coach Natalie

@Jesse.NC, thanks for posting on this topic!

Does the "Appears on your statement as…" info in Quicken Simplifi also read with the same data of "Online Transfer / Payment: Credit"? If so, then yes, it sounds like the same issue where the payee description is missing. The above request I shared is where you'll want to provide your feedback regarding this and how it impacts you:

https://community.simplifimoney.com/discussion/911/full-payee-descriptions-are-needed-edited

You can also set up Transaction Rules to help with automatic renaming! https://support.simplifi.quicken.com/en/articles/4792733-how-to-use-transaction-rules

I hope this helps!

simpliplease

https://community.simplifimoney.com/discussion/comment/48182#Comment_48182

Hi Coach Natalie,

thank you for taking the time to help me out, I dug in further and it does indeed not look like Quicken’s problem necessarily. The data is more correct on Zelle transfers, it appears like this only for ACH transactions.

For comparison, I hooked up my Amex checking to Credit Karma and the same thing happens. I can try contacting Amex to see if they can improve the data coming over to Simplifi.

I have a couple of requests though, if you would be so kind:

Can Quicken please use their partnership to get Amex’s attention on the issue? Typically, companies pay more attention when it’s a big partner, rather than just one or two customers.
Record this somewhere in the public listing of known issues? If more people know of it they too can contact Amex and get Amex to pay more attention.

Thank you so much!

simpliplease

https://community.simplifimoney.com/discussion/comment/48253#Comment_48253

Thanks for chiming in, good to know I’m not alone. I hooked my account up to Credit Karma for comparison and it too has the same issue. Suggests an Amex problem. Would you mind also contacting Amex so we can maybe build a bit of momentum to get them to fix it?

Coach Natalie

@simpliplease, thanks for the additional insight!

I think your best bet at this time is to chime in on the Idea post I linked above. Especially since it was just submitted for review, our product team is likely looking at the feedback and use cases provided. I would also recommend contacting Amex directly to help make them aware of the issue from their end.

Hopefully you see improvement with this in the near future!

Jesse.NC

https://community.simplifimoney.com/discussion/comment/48258#Comment_48258

the Appears on your statement as is only the "Online Transfer / Payment: Credit" nothing else. The issue you're linking to appears to be a feature request to change the way Appears on your statement is translated into Payee info? But my thought is that the issue is actually with AMEX not putting all the info in the right field or on Quicken for not reading "both" fields (if the info is there). Since I don't have access to the data going from AMEX to quicken, I can't diagnose. Perhaps Quicken personnel can take the initiative to work closely with AMEX to resolve this?

simpliplease

@Jesse.NC I did ask Quicken to work with Amex more closely to confirm or deny that their data feed includes the additional data Amex makes available in its own UI. Unfortunately Coach Natalie seems to have pushed it back to us to bug Amex. I would still suggest we do contact Amex on our own but it is a bit like shooting in the dark not knowing what the data feed looks like.