Proper Accounting for Stripe Integrated Payments****Currently Not Accurate

robertanthony87

I am going to suggest the following related to payments which are received from customers through Stripe integration in Simplifi.

Prior to the Invoice being paid, it remains as "pending" in Simplifi.

Proper accounting is done here Debit/AR Credit/Sales

If I accept a check, I mark it paid with an "undeposited" check the accounting will be as follows and appears to be handled correctly.

Debit/Undeposited Funds Credit/AR

Once check hits the account, Simplifi recognizes it as is should. It appears proper accounting is being done here too. It should be

Debit/Checking Account Credit/Undeposited Funds

For the Stripe transactions, proper accounting is NOT taking place and needs to be fixed.

Here is how it should be handled if paid by card.

Debit/Stripe Receivable (or any other type name you choose to call it) Credit/AR

When Deposit from Stripe hit the checking account, Simplifi should see it and reconcile it as follows.

Debit/Checking Account Credit/Stripe Receivable

At the moment, any invoice paid through Stripe remains Pending, never clears although marked as paid.

This is something wrong with the accounting debits and credits within Simplifi that needs to be fixed to remedy this accounting problem.

Coach Natalie

@robertanthony87, thanks for sharing this behavior with the Community!

This sounds like a bug to me, but I don't personally use Stripe so I'm not sure how the payments look in QBP. I forwarded this to our product team for review and will let you know if we need any further info from you. They can also confirm what the intended behavior is.

With that, just to clarify, you're saying that the invoice in the AR account stays pending even after the Stripe payment is received and the invoice is marked as paid, is that correct?

Let us know!

robertanthony87

Yes, that's right. After payment, invoices stay in pending, but only on Stripe paid invoices. The system works as it should if a client hands me a check that I manually record.

Thank you and please let me know if I can be of further assistance on this.

Coach Natalie

@robertanthony87, thank you for confirming!

They'd like me to go ahead and file a bug ticket for this issue. To do so, we need some data from you (you may need to wait until you have a new example to use):

1. The Date, Client/Project, and Amount of the Invoice.
2. The Date, Payee, and Amount of the Stripe payment that's received.
3. A screenshot of the Invoice still showing "pending" after it was marked as paid from the Stripe payment.
4. The browser and browser version you're accessing the Quicken Simplifi Web App from.
5. The OS of the computer you're accessing the Quicken Simplifi Web App on.

Please also submit your logs via the 'Send Feedback' option:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

Let me know if you're using the Mobile App instead of the Web App, and we'll refine things a bit. Otherwise, I look forward to hearing back from you!

robertanthony87

Hey there Natalie. Thank you. Just an FYI, this has all been done previously on a logged telephone call. I simply wanted to get into writing the proper accounting flow so that it would be out of my head and in the hands of the Simplifi team. I will say this. I did invoice a customer Saturday. They paid. It looks like Simplifi may have handled it correctly from what I can see.

Also, that invoice happened to be sent via the Mobile App, not from my desktop this time. This is the first that I've done that way.

Coach Natalie

@robertanthony87, thanks for the update!

If you've already reported this to Chat Support, then they will take it from there. I'm glad to hear the Community was able to help you document the flow, though!

robertanthony87

Hey Natalie. Any word on whether or not they have resolved this issue related to the Stripe invoices and Posting when a payment is processed and then deposited?

I have a potential customer for you that is starting a business, but I don't want to recommend the product until the Stripe accounting method issue has been resolved.

Let me know please.

Coach Natalie

@robertanthony87, thanks for following up!

I haven't heard any news on this. Are you still experiencing the same issue? Have you tried reaching back out to Chat Support for an update since they are who escalated the issue?

Coach Tara

@robertanthony87 We are currently working on this issue and will update you once it's fixed.