Everbank FDP-103 error resurfaced
This discussion was created from comments split from:
Comments
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Exactly one month later, 3/5/2025, the issue of getting a FDP-103 error is presenting itself again between Everbank and Quicken Simplifi. - Carla
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Hello @carlaburkhead,
Thanks for reaching out and letting us know! Go ahead and try the following steps so we can verify what is going on:
- Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
- Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
- Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
- Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
- Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.
-Coach Jon
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I still cannot get the Everbank to connect. I have tried to add the account again and it does not work. Great product, but useless for me without Everbank.
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Hello @StephenFarnsworth,
Thanks for reaching out! I am not seeing an FDP-103 error for you on our side for Everbank. What error are you receiving? Have you tried the steps I provided in my previous comment to verify if the issue is credential-related?
-Coach Jon
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Looks like it just work! Great news.
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Everbank is NOT working. As a matter of fact this past month it worked for two days exactly and then stopped working again. Why am I paying Simplifi if I cannot sync with my bank. This is starting to be too timeconsuming and annoying. Please fix this problem once and for all.
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Account needs attention
(Care code: FDP-103)
To connect to EverBank Consumer, you must re-enter your credentials. If that does not work, try entering them on the website at EverBank Consumer to ensure they are correct.
All of the troubleshooting suggestions have been applied and none of them are working.
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Hello @efranz,
Thank you for letting us know you're encountering this issue. To confirm, did you follow the troubleshooting steps listed below?
- Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
- Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
- Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
- Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
- Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.
I look forward to your reply!
-Coach Kristina
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Hi, I'm also experiencing this issue. I did all the steps, I can login with in the Everbank website, reset the password, even disconnected and reconnected the Everbank account. It's able to add the account initially but fails to keep it connected.
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Hello @CoreyMarr,
Thank you for letting us know that you are also impacted by this issue and have already done the initial troubleshooting steps. So that we can further investigate this issue, please provide the following information:
- The name of the account(s), as it appears in Quicken Simplifi.
- The name of the account(s), as it appears on the bank's website.
- Has there been any recent changes made to the bank's website or its sign-in process?
- What is the exact URL you use to log in to your account on the bank's website?
- What type of account(s) are you attempting to connect in Quicken Simplifi?
- A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
- The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.
If you are not comfortable sharing this information in this discussion, please send the information via DM.
Additionally, please send logs. You can do that by following these steps:
- Log into the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
I look forward to your response!
-Coach Kristina
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