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T. Rowe Price Retirement Accounts Missing Holdings

The Merg

I was recently able to get Simplifi to re-connect to my T. Rowe Price accounts. While it will show the total value of the account, if I go in to view the individual holdings, it states that there are no holdings. If I look under the Transactions tab for it, I can see my contributions and notations of Dividends to me, but nothing in regards to the holdings.

I tried resetting the account and had previously deleted and re-added the account to no avail.

Any thoughts?

Thanks,
Merg

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Comments

Coach Kristina

Hello @The Merg,

Thank you for letting us know you're encountering this problem. When did this specific issue first start? To clarify, you can see the transactions and the total value of the account, but the holdings on the Portfolio tab are missing?

I look forward to your response!

The Merg

It's been this way since the connection to T. Rowe Price has been fixed. I had removed the TRP account from Simplifi when the connection wasn't working and re-added it when it was posted that the errors with TRP were corrected.

I do see all the tabs. The Balances and Performance tabs display what appears to be everything correctly. It's the Portfolio and Transactions tab that are not displaying correctly. I've included screenshots of both of those. The Portfolio tab says there are no holdings. The Transactions tab shows my contributions and dividends, but does not show the purchases/sales of the funds.

Thanks,
Merg

Coach Kristina

Thank you for your reply,

The issue with the Portfolio tab not reflecting correctly is already a known issue which has been reported and is being worked on. We do not currently have an ETA.

Are the missing purchases/sales of funds recent transactions (within the last 90 days)? Are they still showing as pending on the financial institution website?

Thank you!

(CTP-12270)

The Merg

As far as I know, I do not see any purchases/sales. Maybe it's related to the Holdings not showing?

Thanks
Merg

Coach Kristina

Thank you for your reply,

It is possible. Depending on how old the transactions are, it may be that they're far enough in the past that the financial institution didn't make them available for download into Quicken Simplifi.

It may also be that the way the data is sent to Quicken Simplifi makes the transactions blend in with the other transactions.

For example, the screenshot below is a buy transaction that shows up in my investment account (with a different financial institution). The Payment/Deposit action and the Uncategorized category make it look identical to the dividend and interest transactions. I could tell it was a buy transaction due to the amount and the transfer of funds to make the purchase that happened just beforehand.

Thank you!

The Merg

Just wanted to follow-up to see if there is any progress on this issue?

Thanks,
Merg

Coach Kristina

Thank you for the follow-up,

I checked on the ticket, and can see that it's still in work. No new information is available yet.

Thank you for your continued patience!

(CTP-12270)

Coach Natalie

@The Merg, thank you for your patience as this issue is being worked on!

It sounds like our service provider may have a fix in for this issue. Can you give it another try in Quicken Simplifi and let us know how it goes, please? You may need to establish a fresh connection with the bank:

Make all of the accounts with this bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
Carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know!

The Merg

Followed your steps exactly as you have them and the accounts still did not have any holdings listed… :(

-Merg

Coach Natalie

@The Merg, thank you for giving the steps a try and posting back!

Let's gather some data from you so I can add you to the ticket and let our engineering team know. Here is what we will need:

The name of the account(s), as it appears in Quicken Simplifi.
The balance for the account(s) in the Accounts List in Quicken Simplifi (this is the list of all accounts and balances on the left side of the Dashboard on the Quicken Simplifi Web App, or the list of all of your accounts when you select "Accounts" from the Quicken Simplifi Mobile App).
The balance for the account(s) in the Investments Portfolio in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to each account).
The balance for the account as displayed on the bank's website.
A screenshot of the holdings for the account in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to each account).
A screenshot of the holdings on the bank's website for a comparison.
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

Please also submit your logs via the 'Send Feedback' option:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Much appreciated!

The Merg

Will do. I will DM the information to you later today.

-Merg

The Merg

DM sent with requested information.

-Merg

Coach Natalie

@The Merg, thank you for sending the information!

I have added you to the ticket for this issue, and I have let our engineering team know the issue is still occurring. I will post back here with updates!

CTP-12270

Coach Natalie

@The Merg, thank you for your patience as this issue is being worked on!

I've received an update from our engineering team, and they'd like you to give this another try. You may need to establish a fresh connection with the bank or delete and re-add the accounts to see any changes. If you don't want to delete/re-add the accounts, please follow these steps:

Make all of the accounts with this bank manual by following the steps here.
Once you see the accounts listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
Carefully link the accounts found to your existing Quicken Simplifi accounts by following the steps here.

Let us know how it goes!

The Merg

So, I made the accounts Manual Accounts and deleted the FI from Simplifi. I then told it to add accounts and when it found the two accounts, I linked them to my current accounts. I still do not have any holdings listed for these two accounts.

-Merg

Coach Natalie

@The Merg, thank you!

I have provided this information to our engineering team and will continue to follow up with you here when updates are received. I will also let you know if they need a fresh round of data from you.

Coach Natalie

@The Merg, hello!

Our engineering team has tried to reach you via email to schedule a debugging session, and they haven't heard back in a week, so I was asked to reach out to you again here. Did you receive the email?

Let us know!

The Merg

I did. I replied back that I was not available when they initially asked, but will have time next week in the evening my time.

Did they not get the reply?

-Merg

Coach Jon

Hello @The Merg,

Thanks for letting us know! I have passed this information over to our engineering team, so please be on the lookout for a reply from them.

-Coach Jon

Coach Natalie

@The Merg, I just wanted to check in and let you all know that the escalation for this issue is still open and being worked on.

Thank you for your continued patience!

The Merg

I appreciate you following back up with me.

Thanks,

Merg

Pixeljogger

I am having this issue as well. I am new to quicken

Coach Janean

Hi @Pixeljogger, I am sorry that the holdings are not appearing in your T. Rowe Price Retirement Account(s).

We do have an active ticket for this issue (CTP-12270) and our teams are working on a resolution. To further help in the investigation, can you please provide the following details via a direct message (the little envelope icon at the top right of the screen):

The name of the account(s), as it appears in Quicken Simplifi.
The balance for the account(s) in the Accounts List in Quicken Simplifi (this is the list of all accounts and balances on the left side of the Dashboard on the Quicken Simplifi Web App, or the list of all of your accounts when you select "Accounts" from the Quicken Simplifi Mobile App).
The balance for the account(s) in the Investments Portfolio in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to each account).
The balance for the account as displayed on the bank's website.
A screenshot of the holdings for the account in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to each account).
A screenshot of the holdings on the bank's website for a comparison.
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

Additionally, please also submit your logs via the 'Send Feedback' option:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

I will submit your details to our team for further investigation. Thanks!

The Merg

Figured I'd check back in on this ticket as well since it's been about another 2-1/2 months… :)

Merg

Coach Natalie

@The Merg, there is currently no update to provide on the ticket. As soon as we have any news, we will post it here.

Thank you for your continued patience!

lwyman

I have the same situation with my TRowe account. It updates the total, shows transactions, but doesn't list the individual investments. I was sure there was a problem in Simplifi, until I realized that the accounts are proprietary to T Rowe (typically mutual funds related to retirement accounts) and don't have corresponding ticker symbols that Simplifi uses to populate the holdings information the "Portfolio" tab. I'm not sure if that's the case with your situation, but you might try looking up your accounts and see if they do in fact have legitimate ticker symbols.