How can I request Quicken to fix broken biller connections?

Mr Robot
Mr Robot Member
edited April 2025 in Bills and Income

Hello,

I'm attempting to connect the Washington State DOT Toll system to my Quicken account as a recurring biller. Quicken does have them listed as an available option to connect:

image.png

However, after attempting to connect, Simplifi eventually times out. I suspect this is because the login URL that Quicken is using is incorrect. The URL listed above (https://mygoodtogo.com/olcsc/AccountLogin.do) returns a 404 error on the WSDOT toll website.

Is there a way to report this to Quicken to fix?

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Best Answer

  • Coach Kristina
    Coach Kristina Moderator admin
    Answer ✓

    Hello @Mr Robot,

    Thank you for letting us know you're encountering this issue. When I check our internal tools, I can see that the connection is showing degraded, which means it is a known issue that's in work, but we have no ETA. I submitted a bug report to let the team working on the issue know that you are also impacted by this.

    Thank you!

    -Coach Kristina

Answers

  • RobWilk
    RobWilk Superuser ✭✭✭✭✭

    A lot of the billers don't work, I've only gotten one or two to ever connect, and they've soon after failed. I believe by posting this here, you have reported it to Quicken. However, the 3rd party company that handles the billing I believe is called BillGo (https://billgo.com/) but i might be wrong. You may have some luck with talking to them.

    -Rob

    —
    Rob Wilkens - RobWilkens.com

  • Mr Robot
    Mr Robot Member

    Sounds good. Thank you!

This discussion has been closed.

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