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How can I request Quicken to fix broken biller connections?

Mr Robot

Hello,

I'm attempting to connect the Washington State DOT Toll system to my Quicken account as a recurring biller. Quicken does have them listed as an available option to connect:

However, after attempting to connect, Simplifi eventually times out. I suspect this is because the login URL that Quicken is using is incorrect. The URL listed above (https://mygoodtogo.com/olcsc/AccountLogin.do) returns a 404 error on the WSDOT toll website.

Is there a way to report this to Quicken to fix?

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Accepted answers

Coach Kristina

Hello @Mr Robot,

Thank you for letting us know you're encountering this issue. When I check our internal tools, I can see that the connection is showing degraded, which means it is a known issue that's in work, but we have no ETA. I submitted a bug report to let the team working on the issue know that you are also impacted by this.

Thank you!

All comments

RobWilk

A lot of the billers don't work, I've only gotten one or two to ever connect, and they've soon after failed. I believe by posting this here, you have reported it to Quicken. However, the 3rd party company that handles the billing I believe is called BillGo (https://billgo.com/) but i might be wrong. You may have some luck with talking to them.

-Rob

Coach Kristina

Hello @Mr Robot,

Thank you!

Mr Robot

Sounds good. Thank you!