How can I request Quicken to fix broken biller connections?

Mr Robot
Mr Robot Member
edited March 9 in Bills and Income

Hello,

I'm attempting to connect the Washington State DOT Toll system to my Quicken account as a recurring biller. Quicken does have them listed as an available option to connect:

However, after attempting to connect, Simplifi eventually times out. I suspect this is because the login URL that Quicken is using is incorrect. The URL listed above (https://mygoodtogo.com/olcsc/AccountLogin.do) returns a 404 error on the WSDOT toll website.

Is there a way to report this to Quicken to fix?

Tagged:

Best Answer

  • Coach Kristina
    Coach Kristina Moderator admin
    Answer ✓

    Hello @Mr Robot,

    Thank you for letting us know you're encountering this issue. When I check our internal tools, I can see that the connection is showing degraded, which means it is a known issue that's in work, but we have no ETA. I submitted a bug report to let the team working on the issue know that you are also impacted by this.

    Thank you!

    -Coach Kristina

Answers

  • RobWilk
    RobWilk Superuser ✭✭✭✭✭

    A lot of the billers don't work, I've only gotten one or two to ever connect, and they've soon after failed. I believe by posting this here, you have reported it to Quicken. However, the 3rd party company that handles the billing I believe is called BillGo (https://billgo.com/) but i might be wrong. You may have some luck with talking to them.

    -Rob


    Rob Wilkens

  • Mr Robot
    Mr Robot Member

    Sounds good. Thank you!

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