Direct Deposits stopped populating as transactions in my [checking account]

stungbybees

Hi all, hoping I can get some help here because the phone support was not helpful at all. I have two accounts linked to Quicken - one is my credit card, which I use for general spending, and one is my checking account, which is where my paychecks go. Since October '24 my direct deposits stopped showing up in my checking account dashboard on quicken - they are still coming (of course) and they do correctly list in my bank's statements and transactions, but not coming into Quicken. the account is correctly synced and the amount of money in the account does match what my bank shows, but the transactions don't match - the result is my spending plan being wildly inaccurate because Quicken thinks I'm not receiving any income and only spending. Has anyone seen this happen before and would know how to fix this?

In case it makes a difference, the checking account is also an investment account through Merrill, not a standard checking account. So I am seeing stock information correctly populate in Quicken, just not the paycheck.

Coach Jon

Hello @stungbybees,

Thanks for reaching out! To clarify, is it only these Direct Deposit transactions that are missing from your account register in Quicken Simplifi? I would check to see if your Transaction Activity sort order was changed due to reviewing transactions or in error.

1. From the Transaction Activity screen, click the column header Date.
2. To display your most recent transactions at the top of your Transaction Activity, ensure the Date column header shows a downward arrow next to it.

I would also verify if the transactions are possibly coming in under a different Payee name in this case. Finally, I would have you reset your account connection to see if the transactions end up downloading afterward. https://support.simplifi.quicken.com/en/articles/4857199-when-and-how-to-reset-your-account-connections

Let us know if any of these steps work out for you!

-Coach Jon