Coinbase Account Reconnect Error with new oauth connection (edited)

whyme

nothing changed. The connection is lost again with this error

Coach Jon

Hello @whyme,

Thank you for the update. From our side, I am no longer seeing the 324 error when you are trying to connect with Coinbase. When you do try to connect, is this "lost.connectivity" error the only error you see now? Did you try establishing a fresh connection, making the account manual, and re-linking as well to see if that fixes the issue? The instructions to do that are:

• Make all of the accounts with the bank manual by following the steps here.
• Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
• If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

If that still does not work, can you please provide new logs so that I can get this information reported back to our product team?

1. Log in to the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

whyme

it seems it’s updating the balance. But shows that 324 error anyway [Removed at request]

Coach Jon

Hello @whyme,

Thanks for the reply. I am glad that at least the account seems to be updating. For the error message that is appearing, what happens if you select Reconnect? If you complete the reconnection process, does the error disappear?

-Coach Jon

whyme

I ended up just deleting the account and readding it to Simplifi. I guess I'll see tomorrow if it comes back. Currently there's no error.

whyme

The 324 error is back, but it seems Coinbase updated again this morning. I sent you logs using the feedback feature. Thanks

Coach Jon

Hello @whyme,

Thanks for the requested information and reply! I reported this to our product team and will be sure to follow up here with any further status updates!

-Coach Jon

sami

Any update? Community alert was last updated over 3 months ago and Coinbase still requires full reauthentication each time. I've submitted logs.

Coach Jon

Hello @sami,

Thanks for reaching out! The alert is still ongoing, and our product team is still working on a resolution at this time. We will be sure to update the alert when we have a status update.

-Coach Jon

Coach Jon

Hello @whyme,

I am back with an update from our product team. The issue should now be fixed, and they would like you to verify if everything now works correctly with Coinbase. Let us know!

-Coach Jon

whyme

Yeah, I haven't seen those errors as much. I also don't see it now. The Coinbase portfolio values when you look at positions still uses the wrong ticker symbol interpretations. I believe there's a separate thread on that issue. One more issue to fix and we should be good.

Coach Jon

Hello @whyme,

Yes, to clarify, the issue we were referring to as fixed is the one reported in this thread. So to further clarify, are you stating that you were able to connect with Coinbase correctly without any errors? We will want to make sure to avoid any confusion with this ticket.

Thank you!

-Coach Jon

whyme

Yes, it is syncing and there are no connection errors anymore.

Coach Jon

Hello @whyme,

That is great, I will be sure to let our product team know! Thank you for letting us know so quickly!

-Coach Jon