Unable to add PayPal Mastercard (edited)

Ursader

Hello,

This topic was just listed as Resolved, but the issue still persists for me:

[RESOLVED] 8/23/24: Missing Accounts with PayPal Credit, MasterCard and Crypto — Simplifi

I am unable to see my MasterCard transactions. I tried changing the account to Credit Card and it made no difference. It only shows the transactions made within PayPal.

URL incase its important:

Is there a step I'm missing?

Thanks,

Tristan

Coach Natalie

@Ursader, thanks for reaching out to the Community!

It looks like we have an open escalation for missing credit card accounts with PayPal specifically. The ticket is awaiting a fix to be implemented. The thread that you can follow for updates can be found here:

https://community.simplifimoney.com/discussion/5597/paypal-missing-credit-card-account

Let us know if the issue is still occurring after that escalation comes back as resolved. Thank you for your patience!