Can't obtain credit score

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Comments

  • ThisIsTiresome
    ThisIsTiresome Member ✭
    edited July 2025

    No, [removed - speculation]

  • Coach Jon
    Coach Jon Moderator admin

    Hello @peacefulstill83,

    Thanks for reaching out! To verify that you are experiencing the same issue, can you please provide a screenshot of what the failure looks like for you in Quicken Simplifi? I would also see if maybe trying from a web browser/incognito mode works here if you are also using the Quicken Simplifi mobile application.

    -Coach Jon

  • peacefulstill83
    peacefulstill83 Member
    edited July 2025

    [removed - privacy]

    I am able to click the link on my phone and it says verification initiated. I go back to my laptop and i get the above message. I am using Firefox browser to try and connect. I tried in the app and I got the same failed message.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @peacefulstill83,

    Thanks for the information! If you have tried both the web application and mobile application, then this issue is probably not web browser-related, but it would not hurt to try another web browser to see if the end result is the same. If that still does not work, I would also verify with Equifax if your PII Data is correct, as that can potentially be the issue here as well.

    Let us know!

    -Coach Jon

    -Coach Jon

  • Coach Jon
    Coach Jon Moderator admin

    Hello @ThisIsTiresome,

    I just wanted to follow up here to let you know the ticket for this issue is still open and being worked on. We will continue to post back here as updates are received.

    Thank you for your continued patience!

    -Coach Jon

    -Coach Jon

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