Can't obtain credit score

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Comments

  • ThisIsTiresome
    ThisIsTiresome Member ✭
    edited July 22

    No, [removed - speculation]

  • Coach Jon
    Coach Jon Moderator admin

    Hello @peacefulstill83,

    Thanks for reaching out! To verify that you are experiencing the same issue, can you please provide a screenshot of what the failure looks like for you in Quicken Simplifi? I would also see if maybe trying from a web browser/incognito mode works here if you are also using the Quicken Simplifi mobile application.

  • peacefulstill83
    peacefulstill83 Member
    edited July 24

    [removed - privacy]

    I am able to click the link on my phone and it says verification initiated. I go back to my laptop and i get the above message. I am using Firefox browser to try and connect. I tried in the app and I got the same failed message.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @peacefulstill83,

    Thanks for the information! If you have tried both the web application and mobile application, then this issue is probably not web browser-related, but it would not hurt to try another web browser to see if the end result is the same. If that still does not work, I would also verify with Equifax if your PII Data is correct, as that can potentially be the issue here as well.

    Let us know!

    -Coach Jon

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