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"An error occurred." message/accounts not updating (edited)

kscooley

I've been working in Simplifi this morning and I am getting this error message repeatedly. I've never had this happen, at least not multiple times in a row. If I click Try Again, it mostly works and saves what I just did. When I was just X'ing out, it wouldn't save (didn't realize this at first.)

Just wondering if this is something with my internet or if something is going on with Simplifi.

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Coach Jon

Hello @kscooley,

Thanks for reaching out! To help clarify your situation further, can you provide a screenshot of the error you are receiving within Quicken Simplifi? Additionally, where is this error being received within the product? What specifically are you doing when the error occurs?

-Coach Jon

sgrnspan

none of my accounts will update this am, is simplifi down

RobWilk

I would just assume quicken's balances are right and up to date. IF it's wrong and you have financial injuries, you can always sue the company later.

jp2025

Same issue here. Accounts will not refresh, showing old data. When I try to refresh, it says "an error occurred, please try again". Very frustrating…

KP_9

Hi @sgrnspan - thanks for reporting this, my Simplifi seems impacted too. There might be an outage/bug.

Coaches, none of my accounts can successfully refresh as of this morning. They all simultaneously grind away for a while with spinning circle icons and then Simplifi throws an error ("Sorry, but we were unable to make your changes."). The same error appears if I try to edit any transaction. Same behavior is observed in both the iOS mobile app and the Mac desktop app. I sent through a feedback report already for the team to investigate.

jp2025

Confirming @KP_9 - I am seeing the same problems on Mac Desktop (through Chrome) and also the iOS mobile app. I see the "Sorry, but we were unable to make your changes." after I click away from the the initial "an error occurred, please try again" message.

millsmn

It appears Simplifi servers are down. Is anyone else experiencing this?

DingoBoy

Same here, it is when I open Simplifi or try to sync my accounts, so on the dashboard page but same when I navigate to transactions page. Image below. I can't seem to get any of my finance institutions to update except 1.

cbishop1965

Yes, Nothing is working. No updates happening. Not a good look for them. :(

DingoBoy

Also getting it just navigating around, seems like there have been a lot of issue this week connecting and updating.

cbishop1965

It appears that the Simpli Quicken servers or app is down. All I get is a constant spinning of the updates in progress indicator, but none of my accounts gets updated with any new balances.

When the Simpli servers and apps are down through no fault of our own, does Quicken offer any kind of compensation [removed - inappropriate]

DingoBoy

Yup, not saving here either. Looks liek they know about it:

https://community.simplifimoney.com/discussion/12852/reopened-6-27-25-slowness-or-errors-when-updating-accounts

btsmith52

Same here

Coach Natalie

Hello everyone,

We are aware of the issues occurring with Quicken Simplifi, including error messages, components/features not loading, and slowness or failure when updating accounts. We have reopened our Alert and ask that you all follow it for updates as we work to resolve these issues internally:

https://community.simplifimoney.com/discussion/12852/reopened-6-27-25-slowness-or-errors-when-updating-accounts

Once the Alert is resolved, if anyone is still experiencing a problem, we ask that you go ahead and create new, separate posts to report each individual issue to keep things organized. This is in case any of the issues reported here are NOT part of the issue the Alert is for.

https://community.simplifimoney.com/discussion/8/how-to-post-to-the-community

Thank you all for your patience as we work to resolve this matter!

KP_9

Just tested opening Simplifi again and all my accounts refreshed successfully. Editing a transaction worked, too. Thanks for the quick fix, Quicken team!