The working connection just stopped working with the credentials that successfully connect to login.alerus.com directly no longer connecting via app. This is the 7th attempt at reporting it as all other attempts in chat and elsewhere were ignored.
@aariana, thanks for posting to the Community with this issue!
I was able to confirm the FDP-103 error with Alerus when viewing your connection attempts from our end. It appears that the error is occurring on an existing account in Quicken Simplifi, so please start by establishing a completely fresh connection with the bank. Here are the steps to follow:
If the issue persists with the fresh connection and you are unable to complete step 3 above, please thoroughly follow these steps to troubleshoot the FDP-103 error:
Let us know how things go!
I am having the same issue and this did not resolve the issue for me. The same error persists.
@Rwatkin1, thanks for posting on this topic!
If you have thoroughly followed all of the troubleshooting steps mentioned above, including changing your password with the bank directly, and the FDP-103 error is still occurring, we can certainly review your case for escalation. To do so, we will need the following data:
Please also submit your logs via the 'Send Feedback' option:
We look forward to hearing back from you!
can you advise what you mean by the name of the account on Simplifi and on the banks website? I am assuming you are not asking for our account numbers. Also, I do believe Alerus webpage may have changed. The URL is not one of the ones available when you search to add an account. So I think this is likely the culprit.
I submitted a request for the new URL: https://myalerus.alerus.com/login
@Rwatkin1, thanks for the reply!
The names of the accounts in Quicken Simplifi can be found in the Accounts List or at the top of the account itself.
And when you sign into the bank's website, you should see the names of the accounts there as well. No, we do not want your account numbers.
As for submitting a request for the new URL, that wouldn't typically be the path to take with something like this. If a change on the bank's end causes users to receive an error, we would want to escalate it so the issue can be worked on and fixed by our service provider and the bank. To submit the escalation, we would need the info outlined above.
I hope this helps to clarify!
I have the same problem. Changed PW on Alerus site and still no difference
I have had the same issue for about the past 2 weeks. I also changed my Alerus PW to no avail.
@Coach Natalie So I followed the direction provided earlier and moved all my Alerus accounts to manual, which I do not believe can be reversed. Attempting to add a new Alerus.com account always fails with the error message that is the basis for this thread. I can open a request providing the names of the two manual accounts, but it is not possible to create a new Alerus account because I can't get through the logon process to get to that stage.
@qkjones & @mikepell, thank you for letting us know you are also seeing this issue! To ensure all troubleshooting is followed for the FDP-103 error, please be sure to follow my steps posted above:
If the issue persists after doing so, please provide the information requested above so we can review your case for escalation:
@Rwatkin1, we will need the names of the accounts that received the error, as they appear in Quicken Simplifi. It does not matter that they are no longer connected to the bank.
Thanks!
@Coach Natalie - The Send Feedback option doesn't permit image uploads and has a character limit. Did my best to jam what you requested into the test field permitted.
@Rwatkin1, I apologize for the confusion! The requested information will need to be provided here in the Community, either via a DM for privacy or via this thread. Submitting logs is a separate step from providing the data.
Thanks in advance!
direct message sent thanks
@Rwatkin1, thank you for the DM!
It looks like we still need number 6, please —
Sent. Thanks.
I‘m still having this problem. Had submitted the url via other channels after a struggle with AI chatbots and finding a different communication mechanism, before finally posting to community:
The accounts page url is: https://myalerus.alerus.com (note, this subdomain doesn’t match any of the setup options and could be a regression bug)
Been experiencing this lost connection problem most of August and my accounts are all manual now.
This is the same URL I have submitted issues on, as well.
@Rwatkin1, thank you!
I have escalated your case to our service provider and will post back here with updates.
EWC-11935454
@aariana, thank you for letting us know you are still experiencing this issue!
To clarify, were you able to give the steps above a try?
If so, please be sure to provide the info needed for an escalation!
Much appreciated!
Thanks
@Rwatkin1, we heard back from our service provider, and they are working on this issue with the bank. In the meantime, we have created an Alert that everyone can follow for updates:
While the issue is being worked on, you can track the account manually to keep your records up to date. Our support article here goes over adding manual transactions: https://support.simplifi.quicken.com/en/articles/3348103-managing-transactions-in-quicken-simplifi#h_85ca9fed99
Thank you @Coach Natalie
Still an issue as of 9/30
@aariana, thanks for posting back!
If you're still experiencing the FDP-103 error with Alerus, please follow our Alert for updates:
Thank you for your patience as this issue is worked on!
Any ETA on the fix?
Still an issue as of 11/5
@Coach Natalie - Is there any update on this issue? This has been going on for more than two months now.
