Alerus doesn’t connect, FDP-103 (edited)

@aariana, thanks for posting to the Community with this issue!

I was able to confirm the FDP-103 error with Alerus when viewing your connection attempts from our end. It appears that the error is occurring on an existing account in Quicken Simplifi, so please start by establishing a completely fresh connection with the bank. Here are the steps to follow:

1. Make all of the accounts with this bank manual by following the steps here.
2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

If the issue persists with the fresh connection and you are unable to complete step 3 above, please thoroughly follow these steps to troubleshoot the FDP-103 error:

1. Verify the bank selected is the correct instance– You may see several different instances of your bank; check to see if you’re using the correct one.
2. Verify that your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
3. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Let us know how things go!

@Rwatkin1, thanks for posting on this topic!

If you have thoroughly followed all of the troubleshooting steps mentioned above, including changing your password with the bank directly, and the FDP-103 error is still occurring, we can certainly review your case for escalation. To do so, we will need the following data:

1. The name of the account(s), as it appears in Quicken Simplifi.
2. The name of the account(s), as it appears on the bank's website.
3. Has there been any recent changes made to the bank's website or its sign-in process?
4. What is the exact URL you use to log in to your account on the bank's website?
5. What type of account(s) are you attempting to connect in Quicken Simplifi?
6. A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.
7. The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.

Please also submit your logs via the 'Send Feedback' option:

1. Log in to the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

We look forward to hearing back from you!

@aariana, thank you for letting us know you are still experiencing this issue!

To clarify, were you able to give the steps above a try?

If so, please be sure to provide the info needed for an escalation!

Much appreciated!

@Rwatkin1, we heard back from our service provider, and they are working on this issue with the bank. In the meantime, we have created an Alert that everyone can follow for updates:

While the issue is being worked on, you can track the account manually to keep your records up to date. Our support article here goes over adding manual transactions: https://support.simplifi.quicken.com/en/articles/3348103-managing-transactions-in-quicken-simplifi#h_85ca9fed99