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Robinhood Spending checking acct balance shows as zero

jhsjh342613

See title. I've tried relinking it a couple times. Simplifi is able to see/get transactions, but the balance itself always shows as $0. I don't keep too much cash in there so it's not a huge issue, but it is annoying. Is this a known issue? Other discussions re: Robinhood seem to be pre-Oauth or about the brokerage account. The RH brokerage account and IRA work as expected.

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Coach Jon

Hello @jhsjh342613,

Thanks for reaching out! If you're able to connect and still receive transactions just fine, and this issue is only specific to your account balance not showing up, I would see if the user token may have expired. This can happen after having the account connected for more than 90 days. To gain a new token, you will have to revoke Quicken from accessing your bank's website, then reconnect your accounts.

Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

If these troubleshooting steps do not work, can you please supply the following information to better assist us:

The name of the account in question, as it appears in Quicken Simplifi.
The name of the account in question, as it appears on the bank's website.
A fresh screenshot of the balance for the account in Quicken Simplifi.
A screenshot of the balance displayed on the bank's website for comparison.
A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

We will also need logs!

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

jhsjh342613

I tried both making the account manual and re-adding it, as well as resetting the entire connection to RH. No change, everything links up just fine but the balance is still $0.00.

Here's one thing I noticed that was odd: The acct number in Simplifi is now "****8" — before I just reset, it was "****0". A> It's weird that number isn't 4 digits (I would expect it to be ***5362), and B> it's weird that it changed.

Screenshot_2025-09-10_10-59-10.png

Screenshot_2025-09-10_10-58-46.png

Screenshot_2025-09-10_10-57-23.png

Screenshot_2025-09-10_11-04-18.png

Robinhood really doesn't have any kind of "account summary" page that lists everything.

Logs sent — report created - reference id 502813280986330113

Coach Jon

Hello @jhsjh342613 ,

Thanks for the information I requested! To clarify in regard to the troubleshooting steps, did you try revoking Quicken's access from Robinhood's side as I listed?

Additionally, for the Account Summary screenshot, can you please provide a screenshot showing the landing page that you sign into for Robinhood, with a wide enough scope to show the full URL at the top of the page?

-Coach Jon

jhsjh342613

I tried that again, and no luck. See below when I relinked — it doesn't seem to be able to get the acct number or balance for the Spending account (though as I said, it does get transactions)

Screenshot_2025-09-10_13-53-25.png

Attached is another bigger screenshot of the cash url… I think that's what you're looking for?

Screenshot_2025-09-10_13-58-49.png

Coach Jon

Hello @jhsjh342613,

Thank you for the screenshots; those are perfect. Can you please let us know if the account has always shown a $0 account balance in Quicken Simplifi, or if this is an issue you are seeing recently? Have you had any recent activity in the account in the past 90 days? Let us know!

-Coach Jon

jhsjh342613

I signed up for Simplifi a while back and I don't recall if it was doing it then — I only recently started using Simplifi again (perhaps a week or two ago) and it's shown a $0 balance the entire time. There is recent account activity (today, even), and as noted, Simplifi gets the transactions themselves OK. Simplifi already has an account setting on whether or not 'Pending' transactions are included in the balance (I tried that too just in case, but it didn't change anything) — Perhaps, if the problem turns out to be on RH's side, a third option could be implemented where Simplifi ignores the linked balance entirely and calculates it's own, while still auto-fetching the transactions.

Coach Jon

Hello @jhsjh342613,

Thanks for the update! We did get your issue reported to our product team, and we will be sure to follow up with updates as we receive them for this issue.

-Coach Jon

CTP-14343

Coach Jon

Hello @jhsjh342613,

I am back with an update on the reported issue from our product team! They would like you to verify if the issue is now resolved. Does your account balance still show as $0? Let us know!

-Coach Jon

jhsjh342613

Unfortunately, no, it is not resolved. I tried switching the acct to manual/reconnecting it again as well in case that's necessary, but it still reads $0.

Coach Jon

Hello @jhsjh342613,

Thanks for the update! Can you please provide the following updated information for us to report back to our product team? Feel free to DM this information to me personally if you prefer!

A fresh screenshot of the balance for the account in Quicken Simplifi.
A screenshot of the balance displayed on the bank's website for comparison.
A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

We will also need logs.

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

jhsjh342613

OK done.

Coach Jon

Hello @jhsjh342613,

Thanks for the requested information! I did send this over to our product team and will follow up here when we have any status updates for this issue.

-Coach Jon

jhsjh342613

Just to further update on this — RH has introduced a "new" product along with their credit card, "Robinhood Banking". I suspect they're going to discontinue the existing checking product that this thread is about (who knows?). Anyway, I did open one, and moved $200 into it just to see. Simplifi picked it up no problem, and sees the $200 transaction, but it sees the acct balance on this new checking account as $0, as well.

Coach Jon

Hello @jhsjh342613,

Thank you for the update! Can you please supply a fresh screenshot of the balance for the account in Quicken Simplifi and a screenshot of the balance displayed on the bank's website for comparison? Has there been any correspondence from their side indicating that the spending account we created the original ticket for is set to be discontinued, or if this new account going to replace it? Let us know!

-Coach Jon

simplira

I have the same issue. In the Robinhood Checking account the balance shows zero. I tried to make the account manual and re-add it. It showed up as the right balance but at next sync with the bank it went back to zero.

Coach Jon

Hello @simplira,

Thank you for reaching out and letting us know you are experiencing this issue as well. This issue has been escalated, and we will be sure to provide updates here in this thread going forward, so I would be sure to follow along in the meantime.

-Coach Jon

jhsjh342613

Lovely. So it appears since I added the new "Banking" checking account, the existing "Spending" checking account has entirely ceased to work with Simplifi — it says it's updated, but no transactions appear. Tried relinking, etc etc, all the usual steps.

Coach Jon

Hello @jhsjh342613,

Thanks for letting us know. Did you see my previous inquiry for you?

https://community.simplifimoney.com/discussion/comment/62319#Comment_62319

I would also see if trying these steps again works to resolve the issue:

Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

If they do not, please supply updated logs:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

jhsjh342613

I did but I'm really tired of taking yet another set of screenshots that just prove that indeed, I'm not blind and there's more than $0.00 in my acct, that are exactly identical to the last 3 sets I sent. Problem hasn't changed. Anyway it looks like after I re-linked the Spending acct, I've got some trx AFTER that in the Spending account, but the transactions that happened before that didn't get picked up. So might have just been temporarily broken or something.

Coach Jon

Hello @jhsjh342613,

Thanks for the reply. I am glad you were able to get transactions again for your Spending Account. Is the balance for that account still showing as $0?

I also understand that gathering data for the issue with your Robinhood Banking account may be frustrating. However, we need to collect evidence to report any issues to our product team. If you prefer to focus on the Spending account issue for now and postpone gathering evidence for the other issue until it's resolved, we can certainly do that. Please let us know your preference!

-Coach Jon

simplira

@Coach Jon

sorry for creating confusion. My issue is with Robinhood Banking checking account and not Spending checking account. Another interesting thing I noticed that the balance shows as zero or the amount in pending transactions. I had a 1000 dollars incoming transfer in pending transactions and now the account balance is zero. Given that what I am talking is a different kind of checking account, should I open a different thread?

thanks

Coach Jon

Hello @simplira,

Thanks for the clarification. If the account is separate from what was reported here with the Robinhood Spending account, then you would want to create your own post, since it would be considered a different issue. We can then begin troubleshooting the separate issue in the new thread!

https://community.simplifimoney.com/discussion/8/how-to-post-to-the-community

-Coach Jon

jhsjh342613

Yay! As of today this appears to have been fixed, balances are showing correctly.

Coach Jon

Hello @jhsjh342613,

Thank you for letting us know! Glad to hear the issue is resolved for you!