Unable to connect to Alight Nokia (edited)

rayfrisco

I am still unable to add/connect my Alight Nokia account. The last post tracking it was just closed as resolved… which is not the case.

[RESOLVED] 6/24/25: Alight - Unable to Add/Connect Accounts

Coach Jon

Hello @rayfrisco,

Thanks for reaching out! It appears that the only error we are seeing from our side for you is an 'Invalid Credentials' error. Can you provide a screenshot of the error you are seeing from your side, or are you seeing the same thing? If you are, please verify the following information to assist us better:

• Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
• Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

-Coach Jon